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Jul
30
Open a streaming API of your live chat data
07/30/2013 By: Natalya Bucuy
Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for you sent instantly to your contact management system? Ev...
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Oct
13
10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
10/13/2021 By: Natalya Bucuy
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
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Dec
16
Search Chat History- Gain new insights into past chats
12/16/2013 By: Natalya Bucuy
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...
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Sep
26
Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.
09/26/2014 By: Natalya Bucuy
You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...
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Jan
02
Best Knowledge Base Tools for 2024
01/02/2024 By: Natalya Bucuy
In this comprehensive guide, we will delve into the world of knowledge base tools and help you understand why they are an essential asset for any business. We will explore the key features that make ...
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Dec
13
Best Practices for Contact Centers for 2024
12/13/2023 By: Michael Kansky
Contact centers play a crucial role in maintaining strong customer relationships and boosting brand loyalty. As technology continues to advance, it is important for contact centers to stay up-to-date ...
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Jan
31
LiveHelpNow Software Features to Shine in 2024
01/31/2024 By: Natalya Bucuy
The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...
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Jan
19
5 Best Live Chat Systems in 2024
01/19/2024 By: Natalya Bucuy
Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achieve...
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Aug
14
Top SaaS Security Measures to Protect Your Data in 2024
08/14/2024 By: Maria De Jesus
As the SaaS industry grows, so does the demand for strong SaaS security policies. Cyber threats keep evolving, making it vital for SaaS providers to stay ahead. Here are key SaaS security measures to...
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Jun
11
How to slash thousands of dollars from customer service budgets..
06/11/2011 By: Natalya Bucuy
and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...
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Mar
02
How to increase website traffic and how to convert it with SEO
03/02/2010 By: Natalya Bucuy
There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time consumi...
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Nov
28
How to Keep Your Customer Service Agents Happy
11/28/2016 By: Natalya Bucuy
It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong...
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May
30
Discovering the Hidden Gems of LiveHelpNow: Underrated Live Chat Features
05/30/2024 By: Maria De Jesus
Customer service success lies in the details. While some features of LiveHelpNow’s Live Chat are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer servi...
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May
18
Chatting your way to customers and profits
05/18/2011 By: Natalya Bucuy
This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and b...
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Jul
27
LiveHelpNow Introduces New Partner Program
07/27/2022 By: Natalya Bucuy
In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softwa...
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May
25
Customer email management giving you nightmares? Here’s your shining knight
05/25/2011 By: Natalya Bucuy
The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three d...
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Dec
05
TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
12/05/2013 By: Natalya Bucuy
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...
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Jul
15
Are you missing your 3 am phone call?
07/15/2011 By: Natalya Bucuy
By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...
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Jun
21
LiveHelpNow’s Unified Customer Support Platform for Emails and Chats
06/21/2024 By: Maria De Jesus
Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly...
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Jun
16
Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017 By: Natalya Bucuy
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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Jun
12
Effective Email Tracking and Accountability with LiveHelpNow’s Ticketing System
06/12/2024 By: Maria De Jesus
Effective tracking and accountability are crucial for customer support teams to provide timely and accurate responses. Especially when utilizing email tracking software. However, without the right to...
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Nov
09
Why Niche Content Marketing Trumps SEO Every Time
11/09/2015 By: Natalya Bucuy
There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of search results, companies have been quick to invest in SEO, the process of maki...
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Sep
06
Meet Hue: The AI-Powered Chatbot and Agent Assistant You Need
09/06/2024 By: Maria De Jesus
The need for efficient, reliable, and scalable customer service has grown. Meet Hue, an AI-driven chatbot and agent assistant built to meet modern business demands. Powered by ChatGPT, Hue merges AI ...
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Jul
20
Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017 By: Natalya Bucuy
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
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Apr
12
13 Examples of Customer Loyalty Programs
04/12/2022 By: Natalya Bucuy
What is your favorite customer loyalty program? What makes it so great? To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...
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Sep
17
3 Reasons You Should Attend #SmallBizCX19
09/17/2019 By: Natalya Bucuy
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is centered around improving your business’s customer e...
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Jul
19
5 ways to direct users to self help options on your site
07/19/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...
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Mar
16
COVID-19: Our Response to the Outbreak
03/16/2020 By: Natalya Bucuy
In the midst of global COVID-19 pandemic, it’s easy to give into the panic. Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...
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Jun
02
Capture Twitter mentions and support customers with Twitter-to-Ticket
06/02/2015 By: Natalya Bucuy
Integrate your company Twitter account with the LiveHelpNow Ticketing system and act on socially driven support inquiries and sales opportunities. Manage your social footp...
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Feb
25
Need a Friendly Word of Advice about Your Website? Don’t Take Another Step.
02/25/2017 By: Natalya Bucuy
When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You put a lot of work into getting your website right, promoting your brand and your product. Your L...
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Jul
24
Google Adwords put live chat front and center, so should you do the same?
07/24/2012 By: Natalya Bucuy
You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...
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May
01
The Power of Customer Service in Higher Education
05/01/2023 By: Natalya Bucuy
My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...
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May
30
Unifying Customer Interactions: The Power of Live Chat Integrations
05/30/2024 By: Maria De Jesus
In today’s multi-channel world, seamless customer support across platforms is essential. Companies need robust integrations to manage all interactions efficiently from a single platform. This ...
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Jul
31
Shopify and ShipStation Integrations: The Solution to WISMO Inquiries
07/31/2023 By: Natalya Bucuy
Any online retailer knows the oh-so-common customer inquiry – the Where Is My Order (WISMO). An everyday occurrence for customer service agents, this one is perhaps the simplest of inquiries,...
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Jul
02
Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
07/02/2024 By: Maria De Jesus
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...
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Apr
10
DIY Content Marketing: Realistic Rules and Tools to Get You Started
04/10/2014 By: Natalya Bucuy
If you are a business owner, by now you have heard the hype about content marketing. You may have heard that traditional marketing is not going to deliver dependable results, as it has in years past....
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Mar
03
5 SMS Marketing Mistakes and How to Avoid Them
03/03/2020 By: Natalya Bucuy
When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...
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Jun
05
Enhance Customer Support with LiveHelpNow’s Zoom Integration for Screen Sharing
06/05/2024 By: Maria De Jesus
Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...
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Apr
20
Top 10 Ways To Prevent Support Agent Turnover
04/20/2022 By: Jessica Wise
Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...
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Aug
09
AI Powered Customer Service: It’s Not Just a Trend
08/09/2024 By: Maria De Jesus
Customer service is more crucial than ever. With customers demanding fast and effective solutions, businesses must stay ahead by incorporating AI customer service. AI-powered customer service is revo...
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Jan
19
Live Chat Software and SEO
01/19/2011 By: Natalya Bucuy
Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...
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Mar
01
Choosing the right Help Desk Software for Customer Support
03/01/2018 By: Natalya Bucuy
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...
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Sep
06
The Importance of Unified Communication in Customer Support for SMBs
09/06/2024 By: Maria De Jesus
Small businesses fuel the U.S. economy, with 33.2 million making up 99% of all companies. This contributed to millions of new jobs, driving growth nationwide. However, managing customer support acros...
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Jan
20
Managing Email Overload with Mass Ticket Actions
01/20/2014 By: Natalya Bucuy
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
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May
26
Spring Cleaning: LiveHelpNow Reorganizes Admin Panel
05/26/2021 By: Natalya Bucuy
Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...
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Apr
30
LiveHelpNow releases integral “Chat Button” and “HelpOut Tab” plugins
04/30/2013 By: Natalya Bucuy
New Arrivals LiveHelpNow is announcing the release of two highly anticipated plugins for websites built with content managers, the “Chat Button” and the “HelpOut Tab.” LiveHelpNow’s Chat But...
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Jul
19
Customer Service Training Made Easy (Step-by-Step Guide)
07/19/2022 By: Scott Lieberman
Your customer service agents can ruin your brand. Or, they can enhance it! Your customers’ real-life interactions with your company will give them either a good feeling about doing business with y...
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Feb
19
Save Filters for Tickets and Access your Media Library
02/19/2014 By: Natalya Bucuy
LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...
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May
31
Ensuring Privacy: The Benefits of Secure Forms for Sensitive Data Collection
05/31/2024 By: Maria De Jesus
As our reliance on digital platforms grows, how can we ensure the protection of sensitive information? Businesses handling personal and financial data must secure customer information. Enhanced forms...
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Feb
04
New: Translate SMS chats, Find untagged chats, Merge tickets
02/04/2019 By: Natalya Bucuy
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...
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