HIPAA Compliant Chat and Email Communications

LiveHelpNow offers HIPAA compliant chat and email communications for collecting sensitive medical data. It prioritizes data security, access control, and ease of use. The software also ensures compliance with healthcare privacy regulations. This makes it a valuable tool for any organization that handles sensitive healthcare information.

HIPAA protects personal health information to keep it confidential. This safeguard is crucial for keeping patient trust in the healthcare system. It assures patients that their sensitive data won’t be shared without their consent. HIPAA also supports patient privacy, encourages transparency, and upholds the integrity of healthcare data.

Protect patient information during live chat interactions with end-to-end encryption, secure data storage, and access controls. These securities allow patients to experience enhanced accessibility and convenience. They’ll also enjoy the peace of mind that comes from secure messaging service communications. The best part is that your healthcare team will be able to safely collaborate in real-time, leading to better patient care coordination.

Preserving HIPAA in live chat, SMS and email communications requires more than basic security. It involves a series of safeguards to protect the privacy of patients’ personal health information. This is why LiveHelpNow software provides 256-bit encryption, strict password policies, MFA login access, file transfer control, IP restriction, and data purge features while maintaining high level of productivity for your care team.

MFA login combines password validation and phone (or email) verification, adding a second layer of security. After a user enters his/her password, a second code is sent to a selected phone number or email. Only after the agent enters the received code will account access be granted. Even if a user’s login credentials are compromised, MFA can prevent unauthorized access because attackers would need physical possession of the second authentication factor.

LiveHelpNow live chat and email ticket software is SOC2 compliant. SOC2 is a security framework that specifies how organizations should protect consumer data. This includes having a Risk Assessment against vulnerabilities and how to handle them. It also covers physical security (like handling hardware/documents), network security (ensuring secure servers and IT network), and verification penetration testing documents.

It’s important to partner with a provider that’s willing to train your staff on how to ensure your live chat and email communications safeguard PHI. Your LiveHelpNow Account Manager will guide you on how to set up your live chat and email ticket management accounts for HIPAA compliance. This also includes training on how to use the secure forms feature. Let us help you hit the ground running.