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ChatGPT in Customer Service: Is this the End for Live Agents?

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...

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Optimizing Knowledge Management with AI: Bridging the Gaps

11/29/2023       By: Michael Kansky

Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...

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The Role of Artificial Intelligence in Contact Centers

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...

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AI Security Risks: Best Practices for Safeguarding Systems

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

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AI Knowledge Base Management: The Brain of Customer Support

11/20/2023       By: Natalya Bucuy

Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arr...

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Sentiment Analysis in Live Chat

11/18/2023       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can ...

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Chatbots vs. Conversational AI: Do the Differences Matter?

11/15/2023       By: Michael Kansky

Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot m...

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10 Ways to Build Customer Trust in AI 

10/25/2023       By: Natalya Bucuy

Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service.  A...

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8 Ways to Maximize ChatGPT for Customer Service

10/18/2023       By: Natalya Bucuy

ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the d...

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ZenDesk: A Step-By-Step Guide on Exporting Ticket and Knowledge Base Data

10/18/2023       By: Natalya Bucuy

ZenDesk is a popular customer service platform that helps businesses manage their support tickets and knowledge base. In this step-by-step guide, we will walk you through the process of exporting tick...

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