Dec
19

12/19/2023       By: Natalya Bucuy

Customer engagement is more important than ever. Gone are the days of simply providing a product or service and expecting customers to stick around. To stand out from the competition and create a loya...

Dec
15

12/15/2023       By: Natalya Bucuy

Are you struggling to retain your customers? Don’t worry, artificial intelligence (AI) is here to assist. In this article, we’ll explore three exciting ways that AI can help you reduce cus...

Dec
11

12/11/2023       By: Michael Kansky

By leveraging emerging Artificial intelligence (AI), companies can improve customer interactions. But businesses can also transform the experience for customer service agents with AI. In this article,...

Dec
06

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...

Nov
29

11/29/2023       By: Michael Kansky

Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...

Nov
28

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...

Nov
21

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

Nov
20

11/20/2023       By: Natalya Bucuy

Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have arr...

Nov
18

11/18/2023       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can ...

Nov
15

11/15/2023       By: Michael Kansky

Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot m...