LiveHelpNow - Blog
May
19
The Rise of Customer Science: How Customer Experience Is Changing
Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...
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May
14
12 Differences Between Customer Support and Customer Experience
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...
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Apr
29
How to use Live Chat for Customer Self-Service
Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help. But there is no one at the desk, and the customer service lines are constantly busy....
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Apr
28
12 Questions To Ask in a Customer Satisfaction Survey
What is one question to ask in a customer satisfaction survey? To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...
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Apr
14
LiveHelpNow Announces 2021 Challenge Winners
Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge. And so, we’re here to announce our...
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Apr
12
13 Examples of Customer Loyalty Programs
What is your favorite customer loyalty program? What makes it so great? To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...
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Apr
11
Why Is Customer Service Automation Necessary for Businesses in 2022?
Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...
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Feb
24
CX Research As a Main Marketing Strategy
In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...
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Feb
23
Turn Customers into Brand Advocates: 3 Psychological Strategies
Meet Janet. Janet lived in a different state but wanted to send some sympathy flowers to a friend in Pennsylvania. After reading some reviews she found a flower shop near her friend’s house that not...
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Feb
16
13 Omnichannel Strategies To Improve Customer Service
What are some omnichannel strategies that have helped improve customer service at your company? To help you determine the best omnichannel strategies for your company, we asked business owners and mar...
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