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Customer Experience

9 Best Customer Experience Podcasts

05/25/2023       By: Brandon Stillwell

As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...

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7 Essential Customer Service Communication Skills

05/17/2023       By: Brandon Stillwell

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...

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“Thank you for Your Patience:” To Use or Not to Use 

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Franklin D. Roo...

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3 Difficult Customer Examples and Solutions

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...

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The Power of Customer Service in Higher Education

05/01/2023       By: Natalya Bucuy

My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...

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8 Customer Experience Strategies to Beat the Competition

04/05/2023       By: Natalya Bucuy

Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to t...

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12 Customer Experience Examples to Help Businesses Shine

03/29/2023       By: Natalya Bucuy

Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bus...

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Customer Experience Trends 2023: Discover What Matters to Customers

03/06/2023       By: Natalya Bucuy

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important ro...

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30 Texting Statistics that Show the Power of Connection with Customers

02/27/2023       By: Natalya Bucuy

Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...

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30 Empathy Statements that Make Customer Service Shine 

02/06/2023       By: Natalya Bucuy

Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communica...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support