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The Rise of Customer Science: How Customer Experience Is Changing

May
19

The Rise of Customer Science: How Customer Experience Is Changing

Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...

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12 Differences Between Customer Support and Customer Experience

May
14

12 Differences Between Customer Support and Customer Experience

What is one difference between jobs in customer support vs customer experience?  To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...

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How to use Live Chat for Customer Self-Service

Apr
29

How to use Live Chat for Customer Self-Service

Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help.  But there is no one at the desk, and the customer service lines are constantly busy....

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12 Questions To Ask in a Customer Satisfaction Survey

Apr
28

12 Questions To Ask in a Customer Satisfaction Survey

What is one question to ask in a customer satisfaction survey?   To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...

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LiveHelpNow Announces 2021 Challenge Winners

Apr
14

LiveHelpNow Announces 2021 Challenge Winners

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

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13 Examples of Customer Loyalty Programs

Apr
12

13 Examples of Customer Loyalty Programs

What is your favorite customer loyalty program? What makes it so great?  To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...

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Why Is Customer Service Automation Necessary for Businesses in 2022?

Apr
11

Why Is Customer Service Automation Necessary for Businesses in 2022?

Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...

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CX Research As a Main Marketing Strategy

Feb
24

CX Research As a Main Marketing Strategy

In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...

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Turn Customers into Brand Advocates: 3 Psychological Strategies

Feb
23

Turn Customers into Brand Advocates: 3 Psychological Strategies

Meet Janet. Janet lived in a different state but wanted to send some sympathy flowers to a friend in Pennsylvania. After reading some reviews she found a flower shop near her friend’s house that not...

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13 Omnichannel Strategies To Improve Customer Service

Feb
16

13 Omnichannel Strategies To Improve Customer Service

What are some omnichannel strategies that have helped improve customer service at your company? To help you determine the best omnichannel strategies for your company, we asked business owners and mar...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support