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30 Empathy Statements that Make Customer Service Shine 

Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communica...

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10 Golden Rules of Customer Service

Customer Experience (CX) is an indispensable pillar of any business strategy. Its quality matters in any size business, and yours is no exception. “Treat others as you would want to be treated,&...

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Software Features: LiveHelpNow 2022 Year in Review

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

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How to Grow Your eCommerce through Live Support

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

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Keeping Team Vibe While Handling Customer Complaints

Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...

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7 Benefits of Live Chat for eCommerce

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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4 Easy Customer Segmentation Tips For Startup Businesses

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

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Ticket Management Made Easy for Carolina Biological Supply

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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11 Surprising Live Chat Statistics And Trends for 2022

In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...

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The Rise of Customer Science: How Customer Experience Is Changing

Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support