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LiveHelpNow - Customer Experience Blog

LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.

Boost Brand Image with LiveHelpNow’s Customizable Surveys

06/18/2024       By: Maria De Jesus

Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s ho...

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Customer Service Communication Mistakes that Can Kill Your Business

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...

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The Importance of Round-the-Clock Customer Support

11/30/2023       By: Michael Kansky

Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...

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Comprehensive Guide: Live Chat ADA Compliance

11/13/2023       By: Natalya Bucuy

Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. A...

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Examples of Customer Touchpoints and Identification Techniques

10/24/2023       By: Natalya Bucuy

How do customers engage with a business? By identifying and understanding customer touchpoints,  businesses can get a better picture of engagement throughout the customer journey. Then they can optim...

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Customer Experience Journey: A Comprehensive Guide

10/19/2023       By: Natalya Bucuy

Customer experience is not just a transactional occurrence. The customer experience journey spans the entire lifecycle of the customer’s interaction with the brand.  Let’s take an example of ...

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Benefits of AI in Customer Service

10/11/2023       By: Natalya Bucuy

Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...

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Customer Service Outsourcing Statistics

09/01/2023       By: Michael Kansky

In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...

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The Art of Maintaining Customer Loyalty

06/07/2023       By: Natalya Bucuy

Any business owner knows the importance of building customer loyalty. It’s pretty simple. Customers who come back are happy customers. And satisfied customers create the foundation for a successful ...

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9 Best Customer Experience Podcasts

05/25/2023       By: Brandon Stillwell

As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...

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