LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
Customer Service Outsourcing Statistics
09/01/2023       By: Michael Kansky
In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...
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The Art of Maintaining Customer Loyalty
06/07/2023       By: Natalya Bucuy
Any business owner knows the importance of building customer loyalty. It’s pretty simple. Customers who come back are happy customers. And satisfied customers create the foundation for a successful ...
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9 Best Customer Experience Podcasts
05/25/2023       By: Brandon Stillwell
As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...
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7 Essential Customer Service Communication Skills
05/17/2023       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
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“Thank you for Your Patience:” To Use or Not to Use
05/16/2023       By: Natalya Bucuy
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roo...
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3 Difficult Customer Examples and Solutions
05/08/2023       By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...
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The Power of Customer Service in Higher Education
05/01/2023       By: Natalya Bucuy
My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...
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8 Customer Experience Strategies to Beat the Competition
04/05/2023       By: Natalya Bucuy
Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to t...
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12 Customer Experience Examples to Help Businesses Shine
03/29/2023       By: Natalya Bucuy
Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bus...
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Customer Experience Trends 2023: Discover What Matters to Customers
03/06/2023       By: Natalya Bucuy
Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important ro...
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