Custom GPT Powered AI Chatbot Trained On Your Data

Try Hue
LiveHelpNow LiveHelpNow

Live Chat Software

The live chat platform that will revolutionize your customer support game.

It’s an omnichannel messaging powerhouse. Your agents will have a streamlined view of every customer conversation. They'll be able to manage several incoming chat queries with ease. Meanwhile, your customers will experience the convenience of being able to reach you on any channel (e.x. live chat, SMS text message, Facebook, Instagram, WhatsApp or email). The only channel our customizable chat widget doesn't handle is skywriting (yet). Welcome to a world full of happier agents and customers.

One platform. Endless possibility.

Start a free trial to tryout the best chat tools on the market. No credit card needed.

Feature spotlight

Turning Mere Mortals Into Support Ninja Warriors

Turning Mere Mortals Into Support Ninja Warriors

Who wouldn’t want to be faster, more powerful, and turbocharged? With our intuitive Agent Workspace, your team is one click away from the tools they need to provide next-level customer support. Intuitive design and ChatGPT-powered AI will help agents manage several conversations at once and resolve customer requests with speed and precision. Become a support ninja with instant access to customer data and one streamlined dashboard for all customer requests. Hiya!

Go Mobile Or Go Home

Go Mobile Or Go Home

If your support isn’t mobile, you might as well be communicating with smoke signals. Modern customers demand modern solutions. LiveHelpNow will allow your customers to connect from anywhere, any way, any time. Let them text you, message you, and email you. Sound hectic? Don’t worry. Your operators will maintain one clean, streamlined view of every interaction. Your agents will feel like they just landed a job on Easy Street.  And, with unprecedented access to your brand, your customers will feel like family.

Become A Know-It-All. Literally.

Become A Know-It-All. Literally.

Enterprise reporting and our groundbreaking KPI Dashboards provide your team with unprecedented visibility. Gain razor sharp insights into key metrics. Use data to optimize operational performance. Identify support trends, track conversions, view chat transcript history, monitor agent performance, and more!

Live Chat Benefits

Everything you need to provide superior support.

Omni-Communications

Customers can communicate through any channel (e.x. SMS, email, live chat, Instagram, WhatsApp or Facebook). Yet, your team receives one streamlined communication history.

AI Chatbot

Free up your agents’ time, so they can provide more specialized attention. Our AI chatbot, Hue, can answer FAQs and deflect live conversations (even phone calls!) by up to 80%.

Reduce Agent Error

Increase agent speed and reduce mistakes with AI-recommended canned responses. Plus, get a leg up with chat sneak peek. The feature allows agents to see what a customer is typing before it’s submitted.

SMS/Text-to-Chat

Give your customers the power to text you using your existing business line. Every text will be immediately fed to your agents via one streamlined workspace. And if you want to make response time even more efficient, Hue can be integrated with ease to answer text messages.

Whisper Technology

Supervisors can “whisper” answers and advice right through the chat window. These “whispers” are visible only to the agent. This reduces agent error and improves response speed. US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending

Key Integrations

You’ve got tools in place that you love. That’s why our software connects with your CRM, and marketing automation tools. Integrate with Salesforce, Zapier, Hubspot, Zoom, and more!

Automatic Chat Tagging

AI-tagged by topic, customer communications get an organizational makeover. Keep customer interactions categorized. Easily identify issues and trends (i.e. sales, returns, pricing, complaints).

KPI Dashboard

Gain unprecedented visibility into team performance. Identify top performers, pinpoint weaknesses, and receive real-time metrics (e.x. response time, dropped chats, and more).

Free Training & Onboarding

Get ready to impress your customers with outstanding service and speed. We’ll get your tools optimized and team trained on best practices.

Queueing and Skill routing

Streamline your customer support and ensure efficient communication with our innovative chat queuing and skill routing solution. Intelligently route customer inquiries to the most suitable agent based on their skills, availability, and the complexity of the issue.

Reporting

Comprehensive analytics will optimize customer service and provide key insights into metrics like handling times, waiting times, agent performance, peak hours and workforce management. And wait until you see the analytics generated by Hue AI. You’ll learn more about your customers than ever before and be able to train the AI with just a couple of clicks.

Security

Highest level of protection for your data with advanced security controls such as multi-factor authentication (MFA) and IP Whitelisting. Ensure compliance with HIPAA, PCI, ADA, and provide customizable data retention policies along with Single Sign-On services. Experience ultimate safety and streamlined access, all under one umbrella.

Book a free trial today!

Get a free trial

Live Chat Success in Tarrant County, Texas

Tarrant County Receives Prestigious National Award for Its Live Chat Program

With the right tools and a customer service mindset, Tarrant County Clerk’s Office in Texas is quick, efficient, and gets residents answers to their questions within minutes. This doesn’t sound like the government office you know? Well the Tarrant County team has won awards and LiveHelpNow Live Chat is a part of their success. And only 90 days after chat implementation, call volume was reduced by 80%.

Read Their Story
tarrant-county-cs-story

Recent Articles

30 Benefits of AI You Need to Know by the End of 2024

Oct
03

30 Benefits of AI You Need to Know by the End of 2024

10/03/2024       By: Michael Kansky

Digital marketing is about connecting with people online to sell products or share ideas. But understanding what customers need and engaging them effectively can be tough. That’s where AI steps in. The benefits of AI include quickly analyzing data, finding trends, and providing insights marketers might miss. The global digital marketing market is expected to […]

Know More

Beyond the Basics: How Live Chat Enhances Communication for Property Managers Using Channel Managers

Sep
30

Beyond the Basics: How Live Chat Enhances Communication for Property Managers Using Channel Managers

09/30/2024       By: Maria De Jesus

If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to manage your reservation process. Super handy for managing your booking channels, right? But here’s the catch—channel managers handle the basics well, but their communication […]

Know More

Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers

Sep
23

Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 support. This ensures your business is always available, turning frustration into satisfaction. But how does nonstop support actually help? Let’s break it […]

Know More

"We looked at a number of chat providers but kept coming back to LiveHelpNow. You do exactly what you say you will and have no issues with uptime and solve problems fast. That reliability matters."
- Director of Customer Support, Financial Services