Customers can communicate through any channel (e.x. SMS, email, live chat, Instagram, WhatsApp or Facebook). Yet, your team receives one streamlined communication history.

Free up your agents’ time, so they can provide more specialized attention. Our AI chatbot can answer FAQs and deflect live conversations (even phone calls!) by up to 70%.

Increase agent speed and reduce mistakes with AI-recommended canned responses. Plus, get a leg up with chat sneak peek. The feature allows agents to see what a customer is typing before it’s submitted.

Give your customers the power to text you using your existing business line. Every text will be immediately fed to your agents via one streamlined workspace.

Supervisors can “whisper” answers and advice right through the chat window. These “whispers” are visible only to the agent. This reduces agent error and improves response speed. US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending

You’ve got tools in place that you love. That’s why our software connects with your CRM, and marketing automation tools. Integrate with Salesforce, Zapier, Hubspot, Zoom, and more!

AI-tagged by topic, customer communications get an organizational makeover. Keep customer interactions categorized. Easily identify issues and trends (i.e. sales, returns, pricing, complaints).

Gain unprecedented visibility into team performance. Identify top performers, pinpoint weaknesses, and receive real-time metrics (e.x. response time, dropped chats, and more).

Get ready to impress your customers with outstanding service and speed. We’ll get your tools optimized and team trained on best practices.

Streamline your customer support and ensure efficient communication with our innovative chat queuing and skill routing solution. Intelligently route customer inquiries to the most suitable agent based on their skills, availability, and the complexity of the issue.

Comprehensive reporting for optimizing customer service, providing key insights into metrics like handling times, waiting times, agent performance, peak hours and workforce management. It allows you to spot inefficiencies, reallocate resources based on demand, and enhance overall communication and service quality.

Highest level of protection for your data with advanced security controls such as multi-factor authentication (MFA) and IP Whitelisting. Ensure compliance with HIPAA, PCI, ADA, and provide customizable data retention policies along with Single Sign-On services. Experience ultimate safety and streamlined access, all under one umbrella.