Live Chat
The live chat platform that will change your support for the better.
It’s an omnichannel messaging powerhouse. Your agents have a streamlined view of every customer conversation and be able to manage multiple requests with ease, while your customers can reach out to you via live chat, SMS/text message, email, or social media. The only channel we don’t cover is skywriting (yet).
One platform. Endless possibilities.
Start a free trial to tryout the best chat tools on the market. No credit card needed.
Feature spotlight
Turning Mere Mortals Into Support Ninja Warriors
Who wouldn’t want to be faster, more powerful, and turbocharged? With our intuitive, AI-powered Agent Workspace, your team is one click away from every tool they need to provide next-level customer support. Effortlessly manage multiple conversations and resolve customer requests with lightning speed and precise accuracy. Access customer data instantly and resolve requests from any channel all in one streamlined, use-friendly dashboard. Hiya!
Go Mobile Or Go Home
If your support isn’t mobile, you might as well be communicating with smoke signals. Customers demand modern solutions. LiveHelpNow will allow your customers to connect from anywhere, any way, any time. Let them text you, type at you, messenger you, and email you. Sound hectic? Don’t worry. Your operators will maintain one clean, streamlined view of every interaction.
Become A Know-It-All. Literally.
Enterprise reporting and analytics join forces with our groundbreaking KPI Dashboards to provide you and your team with unprecedented visibility. Gain razor sharp insights into key metrics and utilize data to optimize operational performance. Identify support trends, track conversions, monitor agent performance, and more!
Live Chat Benefits
Everything you need to provide superior support.
Omni-Communications
Customers can communicate through any channel (SMS, email, live chat, or Facebook), while your team receives one streamlined communication history.
Chatbot
Free up your agents’ time, so they can provide more specialized attention. Our chatbot can answer FAQs and deflect live conversations (even phone calls!) by up to 70%.
Reduce Agent Error
Increase agent service speed and reduce mistakes with AI-recommended canned responses plus chat sneak peek so agents can see what’s being typed before it’s submitted.
SMS/Text-to-Chat
Give your customers the power to text you using your existing business line. Every text communication will be immediately fed to your agents via one streamlined, modern workspace.
Whisper Technology
Supervisors can “whisper” answers and advice, visible only to the agent, right through the chat window which reduces agent error and improves response speed.
Key Integrations
You’ve got tools in place that you love. That’s why our software integrates seamlessly with your CRM, and marketing automation tools – Salesforce, Zapier, Hubspot and more!
Automatic Chat Tagging
Keep customer interactions organized and easily identify issues and trends with communications records that are AI-tagged by topic (i.e. sales, returns, pricing, complaints).
KPI Dashboard
Gain unprecedented visibility into team performance. Identify top performers, pinpoint weaknesses, and receive real-time metrics – response time, dropped chats, and more.
Free Training & Onboarding
We’ll get your tools optimized and team trained on best practices, so they’re ready to impress your customers with outstanding service and speed.
Book a free trial today!
Get a free trialLive Chat Success in Tarrant County, Texas
Tarrant County Receives Prestigious National Award for Its Live Chat Program
With the right tools and a customer service mindset, Tarrant County Clerk’s Office in Texas is quick, efficient, and gets residents answers to their questions within minutes. This doesn’t sound like the government office you know? Well the Tarrant County team has won awards and LiveHelpNow Live Chat is a part of their success. And only 90 days after chat implementation, call volume was reduced by 80%.
Recent Articles
Nov
15
Voice Chat Feature Facilitates Better Connection With Customers
Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist and a teacher at the Boston School for the deaf, he studied the ways in which sound transmits […]
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Sep
21
Introducing Zoom Phone Integration with Zoho CRM
Providing excellent customer service starts with understanding the customers, their needs, and behaviors. LiveHelpNow contact center software empowers customer service teams by providing tools that help them understand the customers better. Our chat, email ticket, SMS, self-help Knowledge Base, and social media integrations allow businesses to create a comprehensive map of the customer journey. Now, yet […]
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Aug
22
How to Grow Your eCommerce through Live Support
Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark. But the conversion rate isn’t. What does this say about your audience? Real-time interaction is one of the few drawbacks that eCommerce stores have over brick-and-mortar stores. So it shouldn’t be surprising that 73% […]
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