LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Customer Service Outsourcing Statistics
09/01/2023       By: Michael Kansky
In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...
Customer Service Benchmarks: Roadmap to Customer Success
08/03/2023       By: Natalya Bucuy
When it comes to determining the success of a business, there are various factors to consider. Financial health aspects, such as profitability and operating efficiency, naturally come to mind first. H...
Chatbot Customer Service: Your Questions Answered
07/27/2023       By: Brandon Stillwell
Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost saving...
A Guide to Selecting the Best Help Desk Software
07/20/2023       By: Natalya Bucuy
Let’s be honest, if we created a list of the “X Best Help Desk Software,” whatever we put on the list would be biased, unfit for the specific needs of business leaders, or both. And so instead, ...
First Call Resolution: What It Is and How to Improve It
07/12/2023       By: Brandon Stillwell
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of...
11 Proven Ways to Improve Customer Response Time
06/23/2023       By: Brandon Stillwell
Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...
Live Customer Service: The Marriage of Tech and Humanity
06/14/2023       By: Natalya Bucuy
Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason. When it comes to conversations about technology in business, we often jump to extremes. ...
7 Essential Customer Service Communication Skills
05/17/2023       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
“Thank you for Your Patience:” To Use or Not to Use
05/16/2023       By: Natalya Bucuy
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roo...
3 Difficult Customer Examples and Solutions
05/08/2023       By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...