Custom GPT Powered AI Chatbot Trained On Your Data

Try Hue
LiveHelpNow LiveHelpNow

LiveHelpNow - Contact Center and Help Desk Blog

Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.

Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics

07/02/2024       By: Maria De Jesus

Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...

Know More

ChatGPT in Customer Service: Is this the End for Live Agents?

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...

Know More

Customer Service Communication Mistakes that Can Kill Your Business

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...

Know More

10 Effective Strategies for Reducing Wait Times

12/01/2023       By: Michael Kansky

Waiting is a universal experience. Whether it’s standing in line at the grocery store or waiting for your turn at the doctor’s office, we’ve all been there. And let’s be honest...

Know More

AI Security Risks: Best Practices for Safeguarding Systems

11/21/2023       By: Natalya Bucuy

As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...

Know More

How to Calculate Cost Per Interaction in a Contact Center

11/15/2023       By: Michael Kansky

In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the cal...

Know More

Live chat and HIPAA compliance: Challenges and Solutions.

11/02/2023       By: Michael Kansky

With live chat gaining favor as one of consumer’s favorite communication channels, it’s important to maintain customer trust. When it comes to handling sensitive data like Protected Health Informa...

Know More

Eliminating Agent Mistakes in Customer Service

10/23/2023       By: Natalya Bucuy

Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...

Know More

Customer Service Outsourcing Statistics

09/01/2023       By: Michael Kansky

In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...

Know More

Customer Service Benchmarks: Roadmap to Customer Success

08/03/2023       By: Natalya Bucuy

When it comes to determining the success of a business, there are various factors to consider. Financial health aspects, such as profitability and operating efficiency, naturally come to mind first. H...

Know More

“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support