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7 Essential Customer Service Communication Skills

05/17/2023       By: Natalya Bucuy

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...

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“Thank you for Your Patience:” To Use or Not to Use 

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Franklin D. Roo...

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3 Difficult Customer Examples and Solutions

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...

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15 Live Chat Benefits for Businesses of Any Size

02/01/2023       By: Natalya Bucuy

In 2023, live chat software is a must for any business. Why? Because live chat benefits are endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would in...

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Software Features: LiveHelpNow 2022 Year in Review

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

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How to Grow Your eCommerce through Live Support

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

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Keeping Team Vibe While Handling Customer Complaints

08/17/2022       By: Natalya Bucuy

Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...

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7 Benefits of Live Chat for eCommerce

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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11 Help Desk Best Practices That Every Business Needs To Follow

07/07/2022       By: Lee Feng

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

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Ticket Management Made Easy for Carolina Biological Supply

06/07/2022       By: Natalya Bucuy

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support