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11 Help Desk Best Practices That Every Business Needs To Follow

Jul
07

11 Help Desk Best Practices That Every Business Needs To Follow

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

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8 Ways You Can Improve IT Service Desk

Mar
28

8 Ways You Can Improve IT Service Desk

The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...

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6 Ways to Use Live Chat for Product Launch

Dec
08

6 Ways to Use Live Chat for Product Launch

Customers expect immediate answers once they are ready to buy the product.  When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...

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10 Ways Help Desks Can Help With SEO (Search Engine Optimization)

Oct
13

10 Ways Help Desks Can Help With SEO (Search Engine Optimization)

What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...

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3 Situations When a Business Call Is Better than Email

Oct
05

3 Situations When a Business Call Is Better than Email

No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service.  Handling their requests professionally ...

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Top 7 Mistakes to Avoid in Live Chat Communication

Sep
15

Top 7 Mistakes to Avoid in Live Chat Communication

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

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Showing Empathy Through Online Communications Can Win Customers (and Awards)

Mar
23

Showing Empathy Through Online Communications Can Win Customers (and Awards)

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

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Guest Post: Balance Between Automation and Live Customer Support

Dec
21

Guest Post: Balance Between Automation and Live Customer Support

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

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5 Tips to Manage Increased Holiday Traffic

Nov
20

5 Tips to Manage Increased Holiday Traffic

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Customer Service Agent Burnout: Pandemic and Beyond

Nov
06

Customer Service Agent Burnout: Pandemic and Beyond

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support