LiveHelpNow - Blog
Mar
28
8 Ways You Can Improve IT Service Desk
The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...
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Dec
08
6 Ways to Use Live Chat for Product Launch
Customers expect immediate answers once they are ready to buy the product. When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...
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Oct
13
10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
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Oct
05
3 Situations When a Business Call Is Better than Email
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests professionally ...
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Sep
15
Top 7 Mistakes to Avoid in Live Chat Communication
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
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Mar
23
Showing Empathy Through Online Communications Can Win Customers (and Awards)
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
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Dec
21
Guest Post: Balance Between Automation and Live Customer Support
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
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Nov
20
5 Tips to Manage Increased Holiday Traffic
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
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Nov
06
Customer Service Agent Burnout: Pandemic and Beyond
Oh, the year 2020…It will definitely go into history books as…well, something. Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...
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Oct
30
Top 3 Reasons Your FCR Rates are Down
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot r...
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