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LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

Discovering the Hidden Gems of LiveHelpNow: Underrated Live Chat Features

05/30/2024       By: Maria De Jesus

Customer service success lies in the details. While some features of LiveHelpNow’s Live Chat are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer servi...

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9 AI Chatbot Examples That Help Businesses Thrive

02/22/2023       By: Natalya Bucuy

In recent years, AI chatbots have been all the buzz in the tech and business world. AI chatbot examples from companies, big and small, show success in customer interactions. As conversational AI conti...

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Agent Workspace Takes Customer Service to the Next Level 

02/22/2023       By: Natalya Bucuy

Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...

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15 Live Chat Benefits for Businesses of Any Size

02/01/2023       By: Natalya Bucuy

In 2023, live chat software is a must for any business. Why? Because live chat benefits are endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would in...

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LiveHelpNow Knowledge Base Tool Moves to Admin Workspace

04/21/2022       By: Natalya Bucuy

Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better.  Customer Support Solutions ...

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How to Navigate Live Chat Cybersecurity

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

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How to Provide Good Customer Service While Handling Multiple Chats

10/07/2021       By: Natalya Bucuy

How many in-person conversations can you have at the same time?  Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation together....

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4 Great Tools That Improve Customer Experience

08/19/2021       By: Natalya Bucuy

In the world of business, customer service has never been more important. The difference between a good company and a great company is how well it treats its customers. Today, customers are so impatie...

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Build a Conversational AI Virtual Agent in Three Steps

07/20/2021       By: Natalya Bucuy

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

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5 Tips to Manage Increased Holiday Traffic

11/20/2020       By: Natalya Bucuy

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support