LiveHelpNow LiveHelpNow

LiveHelpNow - Blog

LiveHelpNow Knowledge Base Tool Moves to Admin Workspace

Apr
21

LiveHelpNow Knowledge Base Tool Moves to Admin Workspace

Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better.  Customer Support Solutions ...

Know More

How to Navigate Live Chat Cybersecurity

Jan
03

How to Navigate Live Chat Cybersecurity

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...

Know More

How to Provide Good Customer Service While Handling Multiple Chats

Oct
07

How to Provide Good Customer Service While Handling Multiple Chats

How many in-person conversations can you have at the same time?  Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation together....

Know More

4 Great Tools That Improve Customer Experience

Aug
19

4 Great Tools That Improve Customer Experience

In the world of business, customer service has never been more important. The difference between a good company and a great company is how well it treats its customers. Today, customers are so impatie...

Know More

Build a Conversational AI Virtual Agent in Three Steps

Jul
20

Build a Conversational AI Virtual Agent in Three Steps

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

Know More

5 Tips to Manage Increased Holiday Traffic

Nov
20

5 Tips to Manage Increased Holiday Traffic

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

Know More

Major update to LiveHelpNow Challenge. Gamification is here.

Aug
03

Major update to LiveHelpNow Challenge. Gamification is here.

Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...

Know More

Chatbots: The Business Guardian Angel!

Jan
15

Chatbots: The Business Guardian Angel!

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...

Know More

How to Use Help Desk Tools to Be a Proactive Customer Service Hero

Jul
12

How to Use Help Desk Tools to Be a Proactive Customer Service Hero

“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...

Know More

A Tool that Makes a Difference: Ticket Management System

Jul
10

A Tool that Makes a Difference: Ticket Management System

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

Know More

“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support