Our Customers Rock!
Meet our customers. They are rocking the customer service world, and we're not afraid to brag about it.
Our Top Customer Success Stories
FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction
Tarrant County Receives Prestigious National Award for Its Live Chat Program
Showing Empathy Through Online Communications Can Win Customers (and Awards)
The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards
Fresno State Navigates the Pandemic to Better Serve Students
Phifer Weaves Excellency into Customer Support Using Live Chat
Here Comes the Bride… and She’s Using Live Chat Text Messaging
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat
Are you up for the challenge?
Are you one of the best in customer service? We developed 12 novel metrics from 50 different customer support criteria then gamified this data to compare all of our customers’ results. Here are just some of our amazing winners.
Our Extraordinary Customers
12 books That Will Turn You Into A Costumer Experience Superstar
For millenniums, humans and books grew and evolved together. Today, as millennials become the predominant generation, books seem to have started giving way to digital media and human interactions took a back burner in favor of digital communications. Yet, humans crave socialization with other humans. And they crave knowledge and wisdom shared by other humans, […]
20 Ways To Make The Live Chat Experience More Personal
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an automated system? Have you ever gone on a company’s website, and initiated live chat support (with what you thought was a […]
5 Ways AI is Personalizing the Customer Experience
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that I might like based on my previous viewing choices. The mobile app, Bandsintown, periodically sends me push notifications based on my musical tastes. It lets me know when bands I might want to see will […]