LiveHelpNow - New Releases and Updates
In this blog, you will find the most up-to-date information about our company’s product releases, software updates, and service improvements. Its purpose is to provide you with all the information you need to make the most of our offerings.
Meet Hue: The AI-Powered Chatbot and Agent Assistant You Need
09/06/2024       By: Maria De Jesus
The need for efficient, reliable, and scalable customer service has grown. Meet Hue, an AI-driven chatbot and agent assistant built to meet modern business demands. Powered by ChatGPT, Hue merges AI ...
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Enhance Customer Support with LiveHelpNow’s Zoom Integration for Screen Sharing
06/05/2024       By: Maria De Jesus
Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...
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Discovering the Hidden Gems of LiveHelpNow: Underrated Live Chat Features
05/30/2024       By: Maria De Jesus
Customer service success lies in the details. While some features of LiveHelpNow’s Live Chat are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer servi...
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LiveHelpNow Software Features to Shine in 2024
01/31/2024       By: Natalya Bucuy
The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...
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2023 Year in Review: LiveHelpNow Software Features
12/13/2023       By: Natalya Bucuy
Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting...
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Supervisor View Shows Real-Time Analytics
08/19/2023       By: Natalya Bucuy
What makes a good supervisor? One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...
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Contacts Manager: All Contacts at Agent’s Fingertips
07/31/2023       By: Natalya Bucuy
When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...
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LiveHelpNow Teams Up with JBConsulting to Expand Into Spanish-Speaking Market
07/20/2023       By: Natalya Bucuy
LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...
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Redesigned Chat Widget Provides Better CX
06/27/2023       By: Natalya Bucuy
One thing is absolutely constant in life, and most definitely in the tech industry – change. Technology and modern customer relationships come with a demand for upkeep. That upkeep sometimes inv...
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Agent Workspace Takes Customer Service to the Next Level
02/22/2023       By: Natalya Bucuy
Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...
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