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Workforce Management: Simple Tool for Time and Shift Tracking

Jun
28

Workforce Management: Simple Tool for Time and Shift Tracking

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.  I...

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Sneak Peek Feature:  Superpower of Live Chat Communications

May
16

Sneak Peek Feature: Superpower of Live Chat Communications

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...

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Smarter Chatbot for Smoother Customer Experience

May
16

Smarter Chatbot for Smoother Customer Experience

It’s always nice to talk to someone intelligent. Whether it be a person or a robot.  In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...

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Rebranding for Better Customer Support Agent Experience

Mar
30

Rebranding for Better Customer Support Agent Experience

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

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2022 Look Ahead: LiveHelpNow’s Upcoming Software Updates

Dec
12

2022 Look Ahead: LiveHelpNow’s Upcoming Software Updates

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

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The Year After the Apocalypse: Software Releases 2021

Dec
12

The Year After the Apocalypse: Software Releases 2021

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

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DIY Chatbot User Interface: Build Your Own Chatbot

Nov
02

DIY Chatbot User Interface: Build Your Own Chatbot

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...

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Real-time Customer Feedback That Can Save Your Business: Webhook System

Nov
02

Real-time Customer Feedback That Can Save Your Business: Webhook System

When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you.  When a customer leaves you...

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New Agent Workspace for Better Agent Experience

Sep
30

New Agent Workspace for Better Agent Experience

Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...

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LiveHelpNow Updates Mobile App for Ultimate User Experience

Sep
28

LiveHelpNow Updates Mobile App for Ultimate User Experience

Be honest. When you wake up in the morning, what is the first thing you do?  If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support