LiveHelpNow - New Releases and Updates
In this blog, you will find the most up-to-date information about our company’s product releases, software updates, and service improvements. Its purpose is to provide you with all the information you need to make the most of our offerings.
Supervisor View Shows Real-Time Analytics
08/19/2023 By: Natalya Bucuy
What makes a good supervisor? One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...
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Contacts Manager: All Contacts at Agent’s Fingertips
07/31/2023 By: Natalya Bucuy
When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...
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LiveHelpNow Teams Up with JBConsulting to Expand Into Spanish-Speaking Market
07/20/2023 By: Natalya Bucuy
LiveHelpNow announces an exclusive partnership with JBConsulting to expand the reach of its omnichannel tools in Mexico and other Spanish-speaking regions. As LiveHelpNow’s reseller partner for ...
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Redesigned Chat Widget Provides Better CX
06/27/2023 By: Natalya Bucuy
One thing is absolutely constant in life, and most definitely in the tech industry – change. Technology and modern customer relationships come with a demand for upkeep. That upkeep sometimes inv...
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Agent Workspace Takes Customer Service to the Next Level
02/22/2023 By: Natalya Bucuy
Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...
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New LiveHelpNow Features 2023: The Year Ahead
01/27/2023 By: Natalya Bucuy
A new year brings new beginnings and, naturally, new LiveHelpNow features and updates. The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...
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Voice Chat Feature Facilitates Better Connection With Customers
11/15/2022 By: Natalya Bucuy
Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist a...
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Workforce Management: Simple Tool for Time and Shift Tracking
06/28/2022 By: Natalya Bucuy
Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats. I...
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Sneak Peek Feature: Superpower of Live Chat Communications
05/16/2022 By: Natalya Bucuy
We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...
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Smarter Chatbot for Smoother Customer Experience
05/16/2022 By: Natalya Bucuy
It’s always nice to talk to someone intelligent. Whether it be a person or a robot. In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...
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