Feb
22

02/22/2023       By: Natalya Bucuy

Extra! Extra! You might have heard the news already – the new LiveHelpNow Agent Workspace is here to stay and shine. Over two years in the making, our new agent software interface is now availab...

Jan
27

01/27/2023       By: Natalya Bucuy

A new year brings new beginnings and, naturally, new LiveHelpNow features and updates.  The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...

Nov
15

11/15/2022       By: Natalya Bucuy

Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist a...

Jun
28

06/28/2022       By: Natalya Bucuy

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.  I...

May
16

05/16/2022       By: Natalya Bucuy

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...

May
16

05/16/2022       By: Natalya Bucuy

It’s always nice to talk to someone intelligent. Whether it be a person or a robot.  In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...

Mar
30

03/30/2022       By: Natalya Bucuy

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

Dec
12

12/12/2021       By: Natalya Bucuy

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

Dec
12

12/12/2021       By: Natalya Bucuy

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

Nov
02

11/02/2021       By: Natalya Bucuy

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...