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New LiveHelpNow Features 2023: The Year Ahead

A new year brings new beginnings and, naturally, new LiveHelpNow features and updates.  The quest for New Year’s resolutions gets a bad rep. Most people abandon their resolutions within days or wee...

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Voice Chat Feature Facilitates Better Connection With Customers

Alexander Graham Bell spent most of his life working with the deaf. His mother lost most of her hearing due to a childhood illness and his wife was completely deaf. In his work as a speech therapist a...

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Workforce Management: Simple Tool for Time and Shift Tracking

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.  I...

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Sneak Peek Feature: Superpower of Live Chat Communications

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying an...

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Smarter Chatbot for Smoother Customer Experience

It’s always nice to talk to someone intelligent. Whether it be a person or a robot.  In the ever-changing customer support tech world, companies must maintain the balance between automation and hum...

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Rebranding for Better Customer Support Agent Experience

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

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2022 Look Ahead: LiveHelpNow’s Upcoming Software Updates

So, we all remember 2020 that lasted a decade, right? And then 2021, that felt flew by in a blink of an eye?  We here at LiveHelpNow sure had a very eventful 2021. We upgraded our Agent Workspace, re...

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The Year After the Apocalypse: Software Releases 2021

We all love a good apocalypse movie, right? Or at least we did until we actually lived one in the real world.  One thing we don’t get to see in many such films is what happens after the brave heroe...

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DIY Chatbot User Interface: Build Your Own Chatbot

There is nothing better than feeling understood.  Customer service representatives know the needs of their customers. They interact with them daily and they understand their pain points, the solution...

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Real-time Customer Feedback That Can Save Your Business: Webhook System

When your significant other breaks up with you, it hurts like hell. All you want to do is get him or her back. Or, at the very least, understand why he or she left you.  When a customer leaves you...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support