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LiveHelpNow - General Archives

We are passionate about sharing knowledge, insights, and inspiration with our customers. Here you will find a hub of diverse content that covers a wide range of topics related to the customer service industry and thoughts on the world we live in.

LiveHelpNow Wins a 2021 Top Performer Award From SourceForge

05/24/2021       By: Natalya Bucuy

Good news, folks! SourceForge, the world’s largest software review and comparison website, awarded LiveHelpNow with the Spring Top Performer Award. This award recognizes companies and products with ...

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LiveHelpNow Growth Alert: New Team Members Bring On Their Superpowers

03/16/2021       By: Natalya Bucuy

If you could have any superpower, which one would you pick?  In business, perhaps, the power of premonition would come quite useful when making major decisions. Or would you prefer the ability to rea...

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Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021

11/30/2020       By: Natalya Bucuy

Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019 survey conducted by Buffer, the data showed that 31% of respondents were ...

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Coronavirus: Coping with Anxiety

03/18/2020       By: Natalya Bucuy

What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...

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5 SMS Marketing Mistakes and How to Avoid Them

03/03/2020       By: Natalya Bucuy

When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...

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Closing the Generational Gap in Workplace

05/07/2019       By: Natalya Bucuy

“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...

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Security incident Nov 23rd, 2017

11/25/2017       By: Natalya Bucuy

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN (content delivery network) servers and amend HelpOut widget JavaScrip...

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LiveHelpNow’s own highlighted speaker at CUFP conference

09/16/2015       By: Natalya Bucuy

In striving to stay on the cutting edge of innovative software development, LiveHelpNow has transitioned much of our code base into the versatile Elixir environment. The transition process found us...

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HelpSquad Partnership with LiveHelpNow

09/10/2015       By: Natalya Bucuy

  It’s been a busy month for us, after recently being named to the Inc. 5000 list, we are excited to share more good news. We are happy to announce that HelpSquad, LLC, a live chat an...

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LiveHelpNow Makes the Inc. 5000 List!

08/24/2015       By: Natalya Bucuy

As a leading provider of fully-featured customer service software, we are  proud to announce we have been named to the Inc. 5000 list of fastest growing companies. LiveHelpNow was ranked #4 in P...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support