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330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
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USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
KOSOVO
10000 Pristina, Kosovo
POLAND
Krakow, Poland
Recent Articles
Nov
28
The Role of Artificial Intelligence in Contact Centers
11/28/2023 By: Michael Kansky
The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providing exceptional customer service and improving contact center operations. In this article, we will explore the various aspects of AI in contact centers, its impact on […]
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Nov
22
How to prepare for increased live chat volume
11/22/2023 By: Natalya Bucuy
Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared to only 61% for email and 44% for phone. During the holiday season, as well as other peak times for customer communications, businesses might […]
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Nov
21
AI Security Risks: Best Practices for Safeguarding Systems
11/21/2023 By: Natalya Bucuy
As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges and can have far-reaching consequences. They range from data breaches and privacy concerns to copyright infringement and vulnerabilities in the infrastructure. In this article, […]
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