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USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
KOSOVO
10000 Pristina, Kosovo
POLAND
Krakow, Poland
Recent Articles
Nov
15
Chatbots vs. Conversational AI: Do the Differences Matter?
11/15/2023 By: Michael Kansky
Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot market is due to reach $110 billion by 2028. “The global Chatbot Market Size was worth approx 17.20 USD Billion in 2020 and is predicted […]
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Nov
15
How to Calculate Cost Per Interaction in a Contact Center
11/15/2023 By: Michael Kansky
In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the calculation of Cost Per Interaction (CPI). Understanding and utilizing this valuable KPI can provide valuable insights into the financial aspects of running a contact center […]
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Nov
13
Comprehensive Guide: Live Chat ADA Compliance
11/13/2023 By: Natalya Bucuy
Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. ADA stands for the Americans with Disabilities Act, which requires that businesses make their digital platforms accessible to people with disabilities. […]
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