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330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
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USA
330 S WARMINSTER RD, SUITE 341, HATBORO, PA 19040
KOSOVO
10000 Pristina, Kosovo
POLAND
Krakow, Poland
Recent Articles
Dec
03
Sentiment Analysis in Live Chat
12/03/2024 By: Natalya Bucuy
Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can determine whether a message is positive, negative, or neutral. AI implemented in customer service tools such as live chat can decode customer vibes. Implementing sentiment analysis in live chat […]
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Dec
03
Workforce Management: Simple Tool for Time and Shift Tracking
12/03/2024 By: Natalya Bucuy
Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats. This can be especially true in the current work climate, with agents working remotely. Managers have to make sure agents show up for work and log […]
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Nov
26
Omnichannel Customer Service: Method to Madness
11/26/2024 By: Natalya Bucuy
Imagine calling your friend one day to talk about a problem you’re having with your mother. You call, chat, and explain the problem to her. You discuss your feelings and possible solutions. Then you feel a bit better, you hang up the phone and you both go on with your day. Then later that evening […]
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