Serve Up A 24/7 Support Buffet
Save your agents from burnout, your customers from frustration, and yourself some cash.
Agents Shouldn’t Have To Sweat The Small Stuff
Imagine a customer service world where your agents will never have to answer the same, repetitive questions again. Envision a place where their time and energy is spent on handling only the most challenging customer requests. Your business can be this heavenly place.
Utilize our knowledge base to keep all the information your agents need in one centralized location, increasing your team’s efficiency. Let our AI chatbot handle routing complex inquiries to the right department, enter valuable data into your CRM, book appointments, and deflect calls and chats by answering your customers’ most common questions. It can even safely collect confidential customer information (i.e. financial, medical, identifying) for your agents using our secure forms feature.
Let Your Customers Take The Wheel
Let your customers drive. There’s more than one reason why people flock to self-checkout counters at grocery stores. Sometimes self-service is a faster and more convenient option, yet other times customers aren’t in the mood to deal with formalities or making small talk. So, why not give your customers the power to use self-service options on your website?
Our chatbot and knowledge base are integrated into one chat window, so your customers can easily choose what kind of help they want without bouncing between pages and windows. The chatbot will provide your customers with support 24x7x365, meanwhile the knowledge base system will allow your customers to find answers to your FAQs on their own around the clock. With a customized ‘bot, your customers will even be able to book appointments, reset their password, track their orders, and more — from anywhere at any time.
Self-Service...The Gift That Keeps On Giving
Self-service doesn’t just mean happier agents and more satisfied customers. It also means an end to wasted time and resources. As customers discover your FAQs and chat options, the volume of costly support calls will be reduced. Better yet, knowledge base articles are attractive to search engines. Each support article you create will have its own branded URL, expanding your site’s content with relevant information.
Search engines will then easily scan and index your support center content. That, in turn, will naturally boost your website’s SEO. Training will be easier, too. You can create knowledge articles just for your internal teams and create sales scripts, troubleshooting articles and training resources that will allow you to bring new hires up to speed in record time.
FXChoice
Use of LiveHelpNow Tools Maintain Customer Satisfaction
From the need for a multi-language knowledge base to supporting agents and customers in various locations, FXChoice needed the right tools to adjust its sails in the whirlwind of change. Here’s how they did it.
Recent Articles
Jun
06
20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an automated system? Have you ever gone on a company’s website, and initiated live chat support (with what you thought was a […]
Know More
Jan
26
10 Golden Rules of Customer Service
01/26/2023 By: Natalya Bucuy
Customer Experience (CX) is an indispensable pillar of any business strategy. Its quality matters in any size business, and yours is no exception. “Treat others as you would want to be treated,” isn’t a novel concept. It’s The Golden Rule. And just as it applies to most things in life, it applies to customer service. […]
Know More
Sep
05
20 Customer Experience Influencers You Should Follow NOW
09/05/2019 By: Natalya Bucuy
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society for the indefinite future.” – Brain Tracy So, maybe you’re interested in improving your business’s reputation and customer satisfaction […]
Know More
