May
25

05/25/2023       By: Natalya Bucuy

As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...

May
17

05/17/2023       By: Natalya Bucuy

Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...

May
16

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Franklin D. Roo...

May
08

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...

May
01

05/01/2023       By: Natalya Bucuy

My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...

Apr
20

04/20/2023       By: Natalya Bucuy

Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about the...

Apr
05

04/05/2023       By: Natalya Bucuy

Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to t...

Mar
29

03/29/2023       By: Natalya Bucuy

Real-life customer experience examples serve as a vivid illustration of what’s important in business. After all, how the experience makes the customers feel will determine how they remember your bus...

Mar
06

03/06/2023       By: Natalya Bucuy

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important ro...

Feb
27

02/27/2023       By: Natalya Bucuy

Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...