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Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken

11/12/2024       By: Natalya Bucuy

Vince Lombardi was a great football coach.  But, he was an even more amazing leader.  Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a h...

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Customer Experience Trends 2024: Discover What Matters to Customers

11/12/2024       By: Natalya Bucuy

Every year, customer experience trends reflect what really matters to customers. What drives these trends? The global economy, current world events, and technological innovations all play important r...

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30 Benefits of AI You Need to Know by the End of 2024

10/03/2024       By: Michael Kansky

Digital marketing is about connecting with people online to sell products or share ideas. But understanding what customers need and engaging them effectively can be tough. That’s where AI steps...

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Beyond the Basics: How Live Chat Enhances Communication for Property Managers Using Channel Managers

09/30/2024       By: Maria De Jesus

If you manage many properties, you’ve likely heard of using a channel manager to streamline your operations. They help organize listings, bookings, and messages in one spot, making it easier to man...

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Why 24/7/365 Support is the Secret Weapon Your Business Needs to Win Customers

09/23/2024       By: Maria De Jesus

Imagine this: a customer contacts your business after hours needing help, but no one is there. They leave frustrated, and you might lose them for good. Not ideal, right? Now, picture having 24/7/365 ...

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Stop Wasting Time on Calls: How Call Deflection Boosts Customer Service Efficiency

09/13/2024       By: Maria De Jesus

Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...

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The Importance of Unified Communication in Customer Support for SMBs

09/06/2024       By: Maria De Jesus

Small businesses fuel the U.S. economy, with 33.2 million making up 99% of all companies. This contributed to millions of new jobs, driving growth nationwide. However, managing customer support acros...

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Meet Hue: The AI-Powered Chatbot and Agent Assistant You Need

09/06/2024       By: Maria De Jesus

The need for efficient, reliable, and scalable customer service has grown. Meet Hue, an AI-driven chatbot and agent assistant built to meet modern business demands. Powered by ChatGPT, Hue merges AI ...

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How SaaS Tools Are Making Remote Work Easier for Teams Everywhere

08/23/2024       By: Maria De Jesus

Remote work has changed how businesses and employees operate. Many now value the freedom to work from anywhere. But remote work needs more than just a good internet connection. Software as a Service ...

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Top SaaS Security Measures to Protect Your Data in 2024

08/14/2024       By: Maria De Jesus

As the SaaS industry grows, so does the demand for strong SaaS security policies. Cyber threats keep evolving, making it vital for SaaS providers to stay ahead. Here are key SaaS security measures to...

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