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How to prepare for increased live chat volume
11/22/2023       By: Natalya Bucuy
Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...
Comprehensive Guide: Supporting Customers on Social Media
11/09/2023       By: Natalya Bucuy
Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...
Live Chat Queueing
11/06/2023       By: Natalya Bucuy
Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service op...
Customer Service Quotes for Daily Inspiration
06/23/2023       By: Natalya Bucuy
Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun ones...