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How to Grow Your eCommerce through Live Support

Aug
22

How to Grow Your eCommerce through Live Support

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

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Keeping Team Vibe While Handling Customer Complaints

Aug
17

Keeping Team Vibe While Handling Customer Complaints

Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...

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7 Benefits of Live Chat for eCommerce

Jul
14

7 Benefits of Live Chat for eCommerce

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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Ticket Management Made Easy for Carolina Biological Supply

Jun
07

Ticket Management Made Easy for Carolina Biological Supply

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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The Best Growth Channels for Startups

Apr
20

The Best Growth Channels for Startups

Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...

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Top 10 Ways To Prevent Support Agent Turnover

Apr
20

Top 10 Ways To Prevent Support Agent Turnover

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...

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LiveHelpNow Announces 2021 Challenge Winners

Apr
14

LiveHelpNow Announces 2021 Challenge Winners

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

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9 Mobile Optimization Mistakes to Avoid in eCommerce Space

May
11

9 Mobile Optimization Mistakes to Avoid in eCommerce Space

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Major update to LiveHelpNow Challenge. Gamification is here.

May
01

Major update to LiveHelpNow Challenge. Gamification is here.

Major update to LiveHelpNow Challenge. Gamification is here. ...

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Set Up a Live Chat Service and Go Home at 5 o’Clock

Mar
15

Set Up a Live Chat Service and Go Home at 5 o’Clock

As an entrepreneur, you’re in charge of the business. You get to decide if you clock out at five. There. Problem solved, right? ...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support