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5 Best Live Chat Systems in 2024

01/19/2024       By: Natalya Bucuy

Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achieve...

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The Benefits of Live Chat Support for Enhanced Customer Service

12/21/2023       By: Natalya Bucuy

Live chat support offers businesses a convenient and effective way to engage with their customers in real-time. In this article, we will explore the numerous benefits of live chat and how it can enhan...

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Best Practices for Contact Centers for 2024

12/13/2023       By: Michael Kansky

Contact centers play a crucial role in maintaining strong customer relationships and boosting brand loyalty. As technology continues to advance, it is important for contact centers to stay up-to-date ...

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How to prepare for increased live chat volume

11/22/2023       By: Natalya Bucuy

Live chat has become an integral part of customer service for businesses of all sizes. Recent statistics show higher customer satisfaction scores from customers who use live chat – 73%, compared...

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Comprehensive Guide: Supporting Customers on Social Media

11/09/2023       By: Natalya Bucuy

Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...

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Live Chat Queueing

11/06/2023       By: Natalya Bucuy

Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service op...

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Customer Service Quotes for Daily Inspiration 

06/23/2023       By: Natalya Bucuy

Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun ones...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support