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How to Improve SEO with Conversational Website

Feb
10

How to Improve SEO with Conversational Website

In the current competitive climate, it’s becoming more and more challenging to draw users’ attention to business websites. But human ingenuity knows no boundaries, and business owners are creating...

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Customer Service Goes Hand in Hand With On-Demand Revolution

Dec
21

Customer Service Goes Hand in Hand With On-Demand Revolution

Changing customer expectations are driving a seismic shift in the retail landscape. With only a few taps, consumers today can access a wide range of on-demand products and services, and they expect th...

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13 Best Integrations and Automations to Improve Customer Service

Dec
17

13 Best Integrations and Automations to Improve Customer Service

What are some integrations and automations that have helped your business improve customer service? To help you improve your business with automation or some other type of integration, we asked busine...

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5 Tips to Manage Increased Holiday Traffic

Nov
20

5 Tips to Manage Increased Holiday Traffic

As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight.  Until then we still have some work to do. Holiday season is upon us and, as ever...

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Customer Service Agent Burnout: Pandemic and Beyond

Nov
06

Customer Service Agent Burnout: Pandemic and Beyond

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

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Top 3 Reasons Your FCR Rates are Down

Oct
30

Top 3 Reasons Your FCR Rates are Down

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According to HubSpot r...

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4 Signs that a Contact Center is Failing (And How to Fix It)

Oct
08

4 Signs that a Contact Center is Failing (And How to Fix It)

There are few things in life we cannot predict.  Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...

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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

Aug
14

How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...

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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat

Jul
16

How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat

Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years.  According to their website, whether the CPAP...

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7 ways small businesses can take advantage of Halloween

Oct
30

7 ways small businesses can take advantage of Halloween

According to the National Retail Federation 71.5 % Americans will spend almost $8 billion during Halloween in 2012. For any kind of business, big or small, online or brick and mortar, Halloween repres...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support