Call Deflection: Waiting On Hold Is Extinct
Customers have better things to do. They don’t want to wait on hold. Call Deflection provides a simple solution - decrease call volume, reduce hold times, and improve customer experience.
How Call Deflection Works
Call Deflection transitions an active phone call to a live web chat or an SMS text conversation. With the click of a phone key in your phone IVR or Auto Attendant, customers can make the decision to switch to a live chat or text message conversation. The system will then send the caller a text, the call ends, and they get immediate live service instead of waiting on hold.
Call Deflection. The Perfect Redirect For a Better Connect
Call deflection will bring a better experience to customers, employees, and your company. Call deflection reduces hold times. It gives customers the ability to get off the phone and get quick support on-the-go. Lower call volume and shorter phone queues make agents’ jobs easier. Agents’ ability to have multiple conversations at one time increases the business’ support capacity. Better support – better business.
Healthy eCommerce Solution: Swanson Health Sees Business Growth with Live Chat
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
Here is how Swanson Health has effectively managed a rapid increase in live chat interactions via thorough employee training, intelligent chat tagging, and chatbot implementation.
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