LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Stop Wasting Time on Calls: How Call Deflection Boosts Customer Service Efficiency
09/13/2024       By: Maria De Jesus
Waiting on hold for customer service frustrates both customers and companies. With the rising need for quick solutions, handling all inquiries by phone is inefficient and outdated. Enter call deflect...
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The Importance of Unified Communication in Customer Support for SMBs
09/06/2024       By: Maria De Jesus
Small businesses fuel the U.S. economy, with 33.2 million making up 99% of all companies. This contributed to millions of new jobs, driving growth nationwide. However, managing customer support acros...
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NetSuite and LiveHelpNow: A Comprehensive Omnichannel Solution
07/29/2024       By: Maria De Jesus
Discover how our omnichannel solution integrates NetSuite and LiveHelpNow to enhance customer interactions and streamline operations Ensuring a seamless and consistent customer experience across m...
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Optimize Your Workflow with LiveHelpNow’s Intelligent Routing System
07/12/2024       By: Maria De Jesus
In today’s fast-paced business world, efficient and accurate customer support is vital. Companies need to offer great service while handling more inquiries. LiveHelpNow’s Intelligent Rout...
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Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
07/02/2024       By: Maria De Jesus
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s perf...
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LiveHelpNow’s Unified Customer Support Platform for Emails and Chats
06/21/2024       By: Maria De Jesus
Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly...
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Boost Brand Image with LiveHelpNow’s Customizable Surveys
06/18/2024       By: Maria De Jesus
Understanding your customers is more important than ever. LiveHelpNow’s customizable survey feature, with up to 10 questions, offers a powerful way to gather essential feedback. Here’s ho...
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Effective Email Tracking and Accountability with LiveHelpNow’s Ticketing System
06/12/2024       By: Maria De Jesus
Effective tracking and accountability are crucial for customer support teams to provide timely and accurate responses. Especially when utilizing email tracking software. However, without the right to...
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Enhancing Customer Support with LiveHelpNow’s Advanced Chat Queuing Rules
06/11/2024       By: Maria De Jesus
Efficient customer support is crucial for high customer satisfaction. A key part of this is managing chat queues well. LiveHelpNow offers advanced chat queuing rules for this. Administrators can set ...
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Enhance Customer Support with LiveHelpNow’s Zoom Integration for Screen Sharing
06/05/2024       By: Maria De Jesus
Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...
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