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Customer Service Training Made Easy (Step-by-Step Guide)

Jul
19

Customer Service Training Made Easy (Step-by-Step Guide)

Your customer service agents can ruin your brand. Or, they can enhance it!  Your customers’ real-life interactions with your company will give them either a good feeling about doing business with y...

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12 Differences Between Customer Support and Customer Experience

May
14

12 Differences Between Customer Support and Customer Experience

What is one difference between jobs in customer support vs customer experience?  To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...

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What is Good Customer Support: 13 Definitions

Mar
31

What is Good Customer Support: 13 Definitions

What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...

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How To Build a Successful Customer Support Team From Scratch

Feb
28

How To Build a Successful Customer Support Team From Scratch

Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busines...

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Customer Acquisition Tactics That Won’t Tick Off Your Current Customers

Sep
21

Customer Acquisition Tactics That Won’t Tick Off Your Current Customers

If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call.  You know, when you get your monthly bill a...

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Top 7 Mistakes to Avoid in Live Chat Communication

Sep
15

Top 7 Mistakes to Avoid in Live Chat Communication

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

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Ticket Support System Updates: Omnichanneling Like Crazy

Aug
31

Ticket Support System Updates: Omnichanneling Like Crazy

This summer, we’re omnichanneling like we never omnichanneled before!  What the heck does that mean?  It means we are making it easier for your customers to reach you in as many ways as they wish....

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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

Aug
30

Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

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Showing Empathy Through Online Communications Can Win Customers (and Awards)

Mar
23

Showing Empathy Through Online Communications Can Win Customers (and Awards)

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

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Guest Post: Balance Between Automation and Live Customer Support

Dec
21

Guest Post: Balance Between Automation and Live Customer Support

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support