LiveHelpNow - Blog
12 Differences Between Customer Support and Customer Experience
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...
What is Good Customer Support: 13 Definitions
What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...
How To Build a Successful Customer Support Team From Scratch
Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busines...
Customer Acquisition Tactics That Won’t Tick Off Your Current Customers
If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call. You know, when you get your monthly bill a...
Top 7 Mistakes to Avoid in Live Chat Communication
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
Ticket Support System Updates: Omnichanneling Like Crazy
This summer, we’re omnichanneling like we never omnichanneled before! What the heck does that mean? It means we are making it easier for your customers to reach you in as many ways as they wish....
Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...
Showing Empathy Through Online Communications Can Win Customers (and Awards)
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
Guest Post: Balance Between Automation and Live Customer Support
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
5 Tips to Manage Increased Holiday Traffic
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...