Let Your Customers Text You
Your customers live on their phones. Slide into their notifications with 2-Way SMS Texting.
Keeping up with the modern customer can be a challenge. They take their phones everywhere So, why not make yourself available via their most loved form of communication? We’ll set up 2-Way SMS Texting using your existing business line. No fuss. No muss. Just texting bliss
The Power of Text
30 Day Free Trial. No credit card. Support included.
Texting...Everyone’s Doing It! Be One Of The Cool Brands.
27 trillion texts sent out every year. Do you really want to miss out on that kind of action?
Easy Peasy. Makes Textin’ Customers a Breezy.
The Two-Way SMS Texting system is ready-to-use. We’ll set it all up using your existing business line so every text will feed into one streamlined agent workspace. No extra training needed. Agents can also send proactive outbound messages.
Time Is Money. Take It To The Bank.
Save your agents and customers time. Text conversations can happen over hours (or days), yet you won't get disconnected. The result? Your agents can handle more conversations, and your customers can respond at their own pace.
Take “Please Hold” Out Of Your Vocabulary.
“Your call is very important to us.” Eradicate that phrase and give your customers the power to text you. Set your phone IVR to say, “Don’t wait on hold. Just text us.” Or publish “call or text us” next to your business number on your website. Then, watch call volume go down and customer satisfaction go up.
SMS/Text-to-Chat Benefits
Everything you need to provide superior support.
Service On-The-Go
Customers using mobile devices don’t have time to be stuck in a browser chat or waiting in queue. Let them text you on-the-go from anywhere anytime.
Make It Personal
Your customers are texting with their friends and family. Why not let them text you? SMS will make every communication feel more personal.
Omnichannel Engagement
Your customers can text one day and email the next. No matter how they reach out to you, all their communications will be in one easy-to-use agent workspace.
SMS Chatbot
The SMS chatbot will cut your agents’ workload in half…or more! It will resolve simple inquiries without you or your agents having to lift a finger.
Proactive Support
Let your agents make the first move. Once you have a customer’s SMS number on file, your agents will have the power to reach out and offer proactive assistance by text.
Mobilized Marketing
Send SMS marketing campaigns, discount codes, reminders, new product info or any marketing communication you can think of right into your customers’ hands.
Incredible Convenience
Allow customers to communicate at their leisure. They can reach you at a later date and pick up where they left off without having to repeat themselves or fumble with log-ins.
Auto Language Translation
Customers can text your agents in any language. The entire conversation will be seamlessly translated to your agents’ and customers’ local languages.
Customer Service 9-1-1
You can leave the office, the city, or even the country. Your customers can send an SOS via two-way messaging features, and you can respond from your smartphone or desktop.
Book a free trial today!
Get a free trialRecent Articles
Jul
23
Optimizing Order Management with NetSuite and LiveHelpNow Integration
07/23/2024 By: Maria De Jesus
Effective order management and outstanding customer service are vital for success. Companies aim to simplify operations, offer real-time updates, and boost customer satisfaction. NetSuite, a complete business management software, and LiveHelpNow, a top customer support tool provider, combine to create a robust solution. NetSuite order management integration with LiveHelpNow helps businesses optimize order management, provide […]
Know More
Jul
12
Optimize Your Workflow with LiveHelpNow’s Intelligent Routing System
07/12/2024 By: Maria De Jesus
In today’s fast-paced business world, efficient and accurate customer support is vital. Companies need to offer great service while handling more inquiries. LiveHelpNow’s Intelligent Routing System excels in streamlining workflows and boosting customer satisfaction. What is LiveHelpNow’s Intelligent Routing System? LiveHelpNow’s Intelligent Routing System automates customer inquiry distribution. Using criteria like agent skills, customer history, […]
Know More
Jul
02
Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics
07/02/2024 By: Maria De Jesus
Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s performance and customer interactions. In this article, we will explore how these tools can be leveraged to gather insights, monitor performance, and make informed decisions that drive success. Overview of LiveHelpNow’s […]
Know More
