Revolutionary Support Solutions for Higher Education
Transform how your academic institution interacts with current and prospective students, alumni, and faculty by providing engaging 24/7 support solutions.
Boost Enrollments With Personalized, 24/7 Support
Prospective students are overwhelmed with choices. They don’t want to deal with a chatbot that doesn’t understand them. Provide students with personalized support 24/7/365 that makes the difference between applying or going elsewhere. With live chat, they’ll get the immediate answers they need. Our platform will even send leads right to your CRM.
Students will never have to leave a message again. Your team can take chats during business hours (or whenever they’re available) and our education-trained team will handle nights, weekends and holidays. Recruiting international students? The built-in language translation tool allows students to communicate with your staff in their preferred language.
Make Campus A Home Away From Home
The questions won’t stop once students arrive on move-in day. The need for support is just beginning. Where do I find student services? How do I get in touch with my advisor? Where is the health center? LiveHelpNow has all the tools you need to make students feel right at home and to ensure they have access to answers and 24/7.
For more complex requests, our software will escalate inquiries to the right person, so students will never get passed from person to person. Students will even be able to interact with your institution via their preferred communication channel — whether it be web chat, SMS/text message, email, or social media.
Take A Load Off Faculty and Staff Shoulders
Give your teams the tools they need for one unified communications inbox. With our ticket management software, staff can manage student requests from any communication channel. Our platform will also give them access to each student or prospective student’s browsing and communication history and the best part is that all our software will seamlessly integrate with your school’s existing CRM and marketing automation tools! No fuss, no muss!
You’ll create a world-class student experience with these features – ADA compliant software, free training for your staff and implementation support, AI-chatbot builder, reporting and KPI dashboards, intelligent routing, language translation and iron-clad security.
Fresno State Navigates the Pandemic to Better Serve Students
Pandemic or Not, Fresno State Has the Tools to Serve Its Students: Empathy and Live Chat
Fresno State live chat experience has not been just about who has used the chat. It has also been about how it has allowed staff to deliver better services. According to internal data, Fresno State Admissions and Recruitment received fewer calls post chat implementation. During the busiest month of July the difference was as much as 30% fewer calls.
6 Reasons Why You Need Live Chat Support
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than ever before. According to Convince & Convert, the average response time to customer inquiries via social media is 10 hours. E-mail response is even slower, clocking in […]
5 Tips to Manage Increased Holiday Traffic
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as everything in 2020, it might be a bit different this year. The pandemic changed online behaviours and according […]
5 Ways to optimize your website for mobile customer support
Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also take the extra step to cater to mobile customers. Meeting the needs of mobile consumers allows you to reach a growing demographic of potential customers who use […]