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FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction

May
26

FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction

“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...

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Tarrant County Receives Prestigious National Award for Its Live Chat Program

Apr
27

Tarrant County Receives Prestigious National Award for Its Live Chat Program

It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This scene from Disney’s Zootopia comes to mind:  Well, that is absolute...

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Showing Empathy Through Online Communications Can Win Customers (and Awards)

Mar
23

Showing Empathy Through Online Communications Can Win Customers (and Awards)

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

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The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards

Mar
03

The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards

Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners.  Ladies and gentlemen, we present to you the 2020 LiveH...

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Fresno State Navigates the Pandemic to Better Serve Students

Feb
10

Fresno State Navigates the Pandemic to Better Serve Students

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...

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Phifer Weaves Excellency into Customer Support Using Live Chat

Jan
21

Phifer Weaves Excellency into Customer Support Using Live Chat

Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew.  That is what happened to a company in Virginia. One morning there was a ...

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Here Comes the Bride… and She’s Using Live Chat Text Messaging

Jan
24

Here Comes the Bride… and She’s Using Live Chat Text Messaging

As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.  Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...

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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

Aug
14

How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats

For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...

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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat

Jul
16

How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat

Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years.  According to their website, whether the CPAP...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support