LiveHelpNow - Blog
Customer Success Stories
PESI: Online Learning Meets Organized Customer Communications
07/11/2022       By: Natalya Bucuy
James is a psychologist and a veteran with hearing loss. He lives in Missouri and works with a small staff on a grant to make sure that children are protected from domestic abuse. Recently, James want...
Ticket Management Made Easy for Carolina Biological Supply
06/07/2022       By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...
FXChoice: LiveHelpNow Tools Maintain Customer Satisfaction
05/26/2022       By: Natalya Bucuy
“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Today, ...
Tarrant County Receives Prestigious National Award for Its Live Chat Program
04/27/2021       By: Natalya Bucuy
It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This scene from Disney’s Zootopia comes to mind: Well, that is absolute...
Showing Empathy Through Online Communications Can Win Customers (and Awards)
03/23/2021       By: Natalya Bucuy
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
The. Best. In. The World: LiveHelpNow Challenge Winners Take 2020 Customer Service Awards
03/03/2021       By: Natalya Bucuy
Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners. Ladies and gentlemen, we present to you the 2020 LiveH...
Fresno State Navigates the Pandemic to Better Serve Students
02/10/2021       By: Natalya Bucuy
The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual. At California State ...
Phifer Weaves Excellency into Customer Support Using Live Chat
01/21/2021       By: Natalya Bucuy
Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew. That is what happened to a company in Virginia. One morning there was a ...
Here Comes the Bride… and She’s Using Live Chat Text Messaging
01/24/2020       By: Natalya Bucuy
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant. Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...
How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019       By: Natalya Bucuy
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...