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LiveHelpNow LiveHelpNow

Support Software That Will Get A Standing Ovation

Omnichannel customer support tools that will make your agents’ jobs easier and strengthen your brand.

Make Customer Support Your Brand’s Differentiator

Omni-Comm Smooth As Peanut Butter On Bread

Welcome to the smoothest omnichannel messaging around. Your customers can contact you through web chat, SMS text message, Facebook Messenger and more with software so seamless and efficient your agents can handle multiple chats with ease.

It's A Bird! It's A Plane! No...It's Turbo Charged AI!

You'll have automations to route questions to the right department and AI-suggested responses for agents. And, you can't beat a Knowledge Base that will help your agents immediately find the information they need to answer customer questions.

Leave Juggling To Circus Acts

Gone are the days of juggling between multiple platforms or screens. Integrate your CRM and marketing platforms with our support software so all customer data will be centrally located and organized and your agents can provide customers with fast, accurate service.

Know Customers Better Than You Know Your Momma

Instantly view any customer’s history including contact details, chat transcripts, web pages visited, and more. It’s never been easier to provide personalized support in real-time.

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Everything You’ll Love About Us

Changing the game of customer service one support solution at a time.

Omni-Communications

Customers can communicate through any channel (SMS, email, live chat, or Facebook), while your team receives one streamlined communication history.

Intelligent Routing

Every customer inquiry will be automatically routed to the right team member. Manage multiple teams, departments, and websites so the right agent is always available. 

Chatbot

Free up your agents’ time, so they can give more specialized attention to customers’ most challenging requests. Our chatbot can lighten your agents’ workload by up to 70%.

Insights and Analytics

Reports and dashboards will provide unprecedented visibility into agent performance and detailed insights into customer behavior including contact history, page visits, and more!

Automatic Chat Tagging

Keep customer interactions organized and easily identify issues and trends by automatically categorizing all messages by topic (i.e. sales, returns, pricing, complaints).

Key Integrations

You’ve already got some tools in place that you love, and we respect that. Our software will to integrate seamlessly with your existing CRM, CMS, knowledge base, and more!

Free Training & Onboarding

We’ll quickly get your tools optimized and team up-to-speed on best practices, so they’re ready to impress your customers with outstanding service from day 1.

Ironclad Security

We treat all data like it’s Top Secret, with the power to safely collect confidential information. Innovative secure forms will make all of your live chat and email HIPAA and PCI compliant.

Eliminate Language Barriers

Bridge the language gap and expand your customer base. Our chat software has a real-time language translator so you can effectively assist customers in their local language.

Book a free demo today!

See what we can do for you.

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Success Story

Award-Winning Customer Support At Rocky Mountain ATV

Through text messaging and deep empathy for their customers, Rocky Mountain ATV has increased the productivity of their team while improving the customer experience. Read about the heroic effort of a world-class support agent, an award-winning team dedicated to doing the right thing for their customers, and one very happy dirt bike racer.

Read Their Story
Rocky Mountain ATV Customer Success Story

Recent Articles

Optimize Your Workflow with LiveHelpNow’s Intelligent Routing System

Jul
12

Optimize Your Workflow with LiveHelpNow’s Intelligent Routing System

07/12/2024       By: Maria De Jesus

In today’s fast-paced business world, efficient and accurate customer support is vital. Companies need to offer great service while handling more inquiries. LiveHelpNow’s Intelligent Routing System excels in streamlining workflows and boosting customer satisfaction. What is LiveHelpNow’s Intelligent Routing System? LiveHelpNow’s Intelligent Routing System automates customer inquiry distribution. Using criteria like agent skills, customer history, […]

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Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics

Jul
02

Make Data-Driven Decisions with LiveHelpNow’s Advanced Reporting and Analytics

07/02/2024       By: Maria De Jesus

Making data-driven decisions is crucial for optimizing customer support operations. LiveHelpNow offers advanced reporting and analytics features that provide valuable insights into your team’s performance and customer interactions. In this article, we will explore how these tools can be leveraged to gather insights, monitor performance, and make informed decisions that drive success. Overview of LiveHelpNow’s […]

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LiveHelpNow’s Unified Customer Support Platform for Emails and Chats

Jun
21

LiveHelpNow’s Unified Customer Support Platform for Emails and Chats

06/21/2024       By: Maria De Jesus

Customers today expect quick, consistent responses via email or live chat. LiveHelpNow meets this need with a unified customer support platform, letting businesses manage emails and chats seamlessly. This article highlights the benefits and features of this solution, focusing on how it improves the omnichannel customer experience. The Need for a Unified Customer Support Platform […]

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Waiting is for lobbies and bus stops!

"As a veteran developer of over 10 years, I've never come across a service provider that even comes close to the amazing support that LiveHelpNow provides. I would recommend them to anyone searching for quality customer support tools."
- Mike Gray, Senior Web Developer, Solutions for Information Design