FAQ Software
The knowledge base tools your team needs. The answers your customers want. Self-help perfection.
Everybody has a question that you don’t have time to answer. Your staff. Your customers. Your kids (Sorry. Can’t help with that last one). With LiveHelpNow’s FAQ software, all that clamoring for your attention will be a distant memory. Because now, your team and your customers will already have access to all the answers they’ll ever need. One easily searchable FAQ builder to make self-service support a breeze.
The Right Answers Every Time, Anytime.
30 Day Free Trial. No commitment. Get Started Today!
The gift that keeps on giving.
Your customers and agents will help themselves to a knowledge buffet.
Some Customers Want to Help Themselves.
No one likes contacting customer service. Give your customers the opportunity to help themselves on their terms. They’ll be happier and so will your agents. Everybody wins.
Take “I Don’t Know” Out Of Your Team’s Vocabulary.
With access to the company knowledge base, every answer your agents need will be right in front of them. All FAQs will be neatly tagged, organized, and instantly accessible. That means when your customers ask a question, your agents won’t have to struggle or place them on hold.
Never Repeat Yourself AGAIN.
Sick of feeling like it's Groundhog’s Day? Let us put an end to your suffering. The answers to the questions your customers and staff always ask will be right at agents' fingertips. You won’t have to sound like a broken record anymore.
Knowledge Base Benefits
Everything you need to offer the best in self-service support.
Reduced Call Volume
Give customers the option of self-service, reducing call and chat volume by up to 70%. Free up your agents to handle more challenging inquiries that need hands-on attention.
Instant SEO Boost
Every article is assigned its own URL. This will expand your site’s content with relevant information. It will also make it easy for search engines to scan and index published content.
Tagging & Categorization
FAQ software features allow you to label and tag every article. All data will be automatically categorized, so it can be easily found by your employees or your customers.
Chatbot
Our chatbot can use knowledge base articles to answer your everyday FAQs. Free up agents so they can give specialized attention to customers’ more challenging inquiries.
Key Integrations
The FAQ software will integrate with your website, business processes, and other LiveHelpNow services (e.x. live chat software, ticket management software).
Featured Content
Users will have easy access to the answers they’re most likely to need. The Knowledge Base homepage will intuitively display your latest, most popular articles first.
Leverage Customer Feedback
Customers can rate your articles and leave comments. Use their feedback to gain insight into the types of solutions they are looking for.
Simplified Employee Training
Add sales scripts, troubleshooting and training resources to your knowledge base. Then, use it as a resource to bring new hires up to speed in record time or to keep your veterans on their A-game.
Shareable Anywhere
Shareable article links will allow you to send information to anyone anywhere. Do it instantly via email, live chat, SMS/text message or social media.
Success Story
LiveHelpNow Tools Maintain Customer Satisfaction at FXChoice
From the need for a multi-language knowledge base to supporting agents and customers in various locations, FXChoice needed the right tools to adjust its sails in the whirlwind of change. Here’s how they did it.
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Get a free trialRecent Articles
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As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their fields. We’ve put together a list of the nine best customer experience podcasts you should be listening to! If you’re […]
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7 Essential Customer Service Communication Skills
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Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and retaining customers. And customer service communication skills must be on point. Even one instance of poor customer experience is enough to lose […]
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“Thank you for Your Patience:” To Use or Not to Use
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“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roosevelt once said, “There are as many opinions as there are experts.” And the world is full of experts. In the customer […]
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