LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
Introducing Animated GIFs for Live Chat
03/02/2017 By: Natalya Bucuy
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...
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Audience overview, tickets by hour and optimized chat session transfer
01/22/2017 By: Natalya Bucuy
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, repor...
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4 Tips to grow Sales using Live Chat
08/29/2016 By: Natalya Bucuy
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...
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Live Chat is Dead: Long Live the Text!
09/29/2015 By: Natalya Bucuy
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...
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Using E-Mail profiles to personalize outgoing email
04/13/2015 By: Natalya Bucuy
Email forwarding from within our System has been essential for customers to stay up to date with the Status of their Tickets, Track Statistics, and review Chat Transcripts. The benefits have been grea...
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7 Reasons You Should Invest in Knowledgebase Software
12/09/2014 By: Natalya Bucuy
Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...
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Manage email/ticket workflows with Ticket Triggers
11/11/2014 By: Natalya Bucuy
Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive ...
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Search every word in your chat history, Automate chat greetings, and Add external watchers to tickets.
09/26/2014 By: Natalya Bucuy
You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...
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Improved Analytics and Ticket Surveys help you capture more customer feedback
09/10/2014 By: Natalya Bucuy
We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...
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LiveHelpNow secured against OpenSSL heartbleed
04/10/2014 By: Natalya Bucuy
At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...
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