LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
6 Reasons You Should Let Your Customers Text You
10/04/2018 By: Natalya Bucuy
Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...
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NEW: Terminate chats with time delay, automatic messages for idle chat sessions
04/19/2018 By: Natalya Bucuy
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features. Ability to end chat with a time delay. Imagine a chat session where the last...
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Facebook Integration
02/05/2018 By: Natalya Bucuy
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...
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New report: Tickets by Source
01/10/2018 By: Natalya Bucuy
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...
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Wishes Can Come True with Secure Forms
08/03/2017 By: Natalya Bucuy
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat? Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...
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Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017 By: Natalya Bucuy
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
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Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track
07/13/2017 By: Natalya Bucuy
Live Chat is all about keeping customers happy and shopping carts full. If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...
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Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017 By: Natalya Bucuy
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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The Tools You Need to Help Your Customers—Fast
04/27/2017 By: Natalya Bucuy
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before. They want customized, knowledgeable customer service that s...
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Just released: Folder organization of canned content, new shortcuts and more…
04/07/2017 By: Natalya Bucuy
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...
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