Hue: Custom GPT Powered AI Chatbot Trained On Your Data

Try Hue
LiveHelpNow LiveHelpNow

LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

6 Reasons You Should Let Your Customers Text You

10/04/2018       By: Natalya Bucuy

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...

Know More

NEW: Terminate chats with time delay, automatic messages for idle chat sessions

04/19/2018       By: Natalya Bucuy

We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.   Ability to end chat with a time delay. Imagine a chat session where the last...

Know More

Facebook Integration

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

Know More

New report: Tickets by Source

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Know More

Wishes Can Come True with Secure Forms

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Know More

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...

Know More

Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track

07/13/2017       By: Natalya Bucuy

Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...

Know More

Can It! Save Time with Canned Responses During Your Chat Sessions

06/16/2017       By: Natalya Bucuy

Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do?  Create canned responses!   Canned resp...

Know More

The Tools You Need to Help Your Customers—Fast

04/27/2017       By: Natalya Bucuy

Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before.  They want customized, knowledgeable customer service that s...

Know More

Just released: Folder organization of canned content, new shortcuts and more…

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

Know More

“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support