Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Nov
15

11/15/2018       By: Natalya Bucuy

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

Oct
29

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

Oct
11

10/11/2018       By: Natalya Bucuy

Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...

Oct
04

10/04/2018       By: Natalya Bucuy

Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...

Apr
19

04/19/2018       By: Natalya Bucuy

We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.   Ability to end chat with a time delay. Imagine a chat session where the last...

Feb
05

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

Jan
10

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

Aug
03

08/03/2017       By: Natalya Bucuy

Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...

Jul
20

07/20/2017       By: Natalya Bucuy

Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...