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LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

Chatbots: The Business Guardian Angel!

01/15/2020       By: Natalya Bucuy

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...

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How to Use Help Desk Tools to Be a Proactive Customer Service Hero

07/12/2019       By: Natalya Bucuy

“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...

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A Tool that Makes a Difference: Ticket Management System

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

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4 Email Support Tips to Up Your Customer Service Game

06/19/2019       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...

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20 Ways To Make The Live Chat Experience More Personal

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...

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New: Translate SMS chats, Find untagged chats, Merge tickets

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

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AI Suggested Responses: Improving The Customer Experience

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

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How to Make People Like You in 90 Seconds in Online Chat

11/15/2018       By: Natalya Bucuy

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

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Tag, You’re It! – Win the Customer Service Game with Auto Tagging

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

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Chats by Chat Window and Canned Responses Stats Reports

10/11/2018       By: Natalya Bucuy

Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support