LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
4 Great Tools That Improve Customer Experience
08/19/2021 By: Natalya Bucuy
In the world of business, customer service has never been more important. The difference between a good company and a great company is how well it treats its customers. Today, customers are so impatie...
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Build a Conversational AI Virtual Agent in Three Steps
07/20/2021 By: Natalya Bucuy
What matters to customers today? Short answer: convenience. Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...
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5 Tips to Manage Increased Holiday Traffic
11/20/2020 By: Natalya Bucuy
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
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Major update to LiveHelpNow Challenge. Gamification is here.
08/03/2020 By: Natalya Bucuy
Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...
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Chatbots: The Business Guardian Angel!
01/15/2020 By: Natalya Bucuy
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019 By: Natalya Bucuy
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...
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A Tool that Makes a Difference: Ticket Management System
07/10/2019 By: Natalya Bucuy
“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...
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4 Email Support Tips to Up Your Customer Service Game
06/19/2019 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...
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20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...
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New: Translate SMS chats, Find untagged chats, Merge tickets
02/04/2019 By: Natalya Bucuy
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...
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