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Audience overview, tickets by hour and optimized chat session transfer


Release contains the following additions and optimizations

  1. Audience overview added to Main Overview report showing volumes of visitors/chats per region
  2. Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
  3. Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to

About The Author

Natalya Bucuy

Natalya Bucuy is a content marketer at LiveHelpNow. With expertise in customer service and marketing, she has written nu...

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