LiveHelpNow LiveHelpNow
Home >> Blog >>

Audience overview, tickets by hour and optimized chat session transfer


Release contains the following additions and optimizations

  1. Audience overview added to Main Overview report showing volumes of visitors/chats per region
  2. Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
  3. Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to