LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
Android App for the Live Chat System
01/11/2013 By: Natalya Bucuy
Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the pa...
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Personalize canned messages & transfer chats with a whisper
01/10/2013 By: Natalya Bucuy
Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve re...
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Track customer conversations with chat & ticket tagging
12/28/2012 By: Natalya Bucuy
Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation? Rather than wad...
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Why a good knowledge base can be a game changer for software vendors
09/13/2012 By: Natalya Bucuy
FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...
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Four tagging tips to make the most of every chat
08/23/2012 By: Natalya Bucuy
courtesy of freedigitalphotos.net You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track what their customers’ n...
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5 tips for organizing your knowledge base
08/21/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base software and slapp...
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5 reasons you should invest in your knowledge base
08/14/2012 By: Natalya Bucuy
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...
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Automatically send customers their chat transcript and invite them to take a survey
06/07/2012 By: Natalya Bucuy
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...
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iPhone App for the Live Chat System
03/21/2012 By: Natalya Bucuy
Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...
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Live Chat Tagging – How to get detailed information about the content of your chat traffic
02/06/2012 By: Natalya Bucuy
Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...
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