LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
5 reasons you should invest in your knowledge base
08/14/2012 By: Natalya Bucuy
Savvy companies know that customer service is a key way to differentiate themselves from the competition. As has been mentioned here before, a knowledge base is one useful tool for improving your webs...
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Automatically send customers their chat transcript and invite them to take a survey
06/07/2012 By: Natalya Bucuy
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...
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iPhone App for the Live Chat System
03/21/2012 By: Natalya Bucuy
Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...
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Live Chat Tagging – How to get detailed information about the content of your chat traffic
02/06/2012 By: Natalya Bucuy
Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...
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Tired of seeing ‘You’ or ‘Visitor’ instead of your customer’s name in chat?
02/06/2012 By: Natalya Bucuy
Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...
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The LiveHelpNow live chat window – Designed with your brand in mind
02/06/2012 By: Natalya Bucuy
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...
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5 principles that make multitasking with live chat easier
01/31/2012 By: Natalya Bucuy
Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...
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LiveHelpNow speaks Greek and now so can you!
09/12/2011 By: Natalya Bucuy
The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...
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Live Chat Software and SEO
01/19/2011 By: Natalya Bucuy
Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...
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Live chat implementation- 6 steps for success
03/16/2010 By: Natalya Bucuy
Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service...
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