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LiveHelpNow - Software Tips and Tricks

Master our software and enhance your productivity.  Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.

Tired of seeing ‘You’ or ‘Visitor’ instead of your customer’s name in chat?

02/06/2012       By: Natalya Bucuy

Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...

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The LiveHelpNow live chat window – Designed with your brand in mind

02/06/2012       By: Natalya Bucuy

The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...

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5 principles that make multitasking with live chat easier

01/31/2012       By: Natalya Bucuy

  Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...

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LiveHelpNow speaks Greek and now so can you!

09/12/2011       By: Natalya Bucuy

The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...

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Live Chat Software and SEO

01/19/2011       By: Natalya Bucuy

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...

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Live chat implementation- 6 steps for success

03/16/2010       By: Natalya Bucuy

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service...

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Live chat software: enhancing customer relationships with web-based chat

02/06/2010       By: Natalya Bucuy

When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still need to have that human touch. LiveHelpNow provides a cutting edge solution for ensuring ...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support