LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
Personalize Ticket Emails and Convert Calls to Tickets
02/27/2014 By: Natalya Bucuy
In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...
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Save Filters for Tickets and Access your Media Library
02/19/2014 By: Natalya Bucuy
LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to search for past resolutions to current is...
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Managing Email Overload with Mass Ticket Actions
01/20/2014 By: Natalya Bucuy
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
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Search Chat History- Gain new insights into past chats
12/16/2013 By: Natalya Bucuy
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...
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Why Mobile Chat May be the Best Thing to Ever Happen to You
08/20/2013 By: Natalya Bucuy
One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional,...
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Open a streaming API of your live chat data
07/30/2013 By: Natalya Bucuy
Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for you sent instantly to your contact management system? Ev...
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Send LiveHelpNow chats to SalesForce CRM
07/30/2013 By: Natalya Bucuy
Customer relationship management in the cloud Wouldn’t it be nice if you could house all of your LiveHelpNow chat sales leads and customer service inquiries in Salesforce CRM automatically? With Li...
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Live Chat cobrowsing, powered by join.me
07/10/2013 By: Natalya Bucuy
Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never before. See a chatting customer’s screen and take over mouse and keyboa...
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View visits by internet service provider and get more leads
01/28/2013 By: Natalya Bucuy
Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing...
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5 Ways to optimize your website for mobile customer support
01/18/2013 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...
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