LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
07/20/2017 By: Natalya Bucuy
Everyone wants to look smart. Let’s face it, geeks rule. Now you can look smart and help your clients at the same time with a knowledge base system from LiveHelpNow. More than 80% of consumers le...
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Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track
07/13/2017 By: Natalya Bucuy
Live Chat is all about keeping customers happy and shopping carts full. If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...
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Need Help? This is the Kind of Ticket you Want to Get
07/06/2017 By: Natalya Bucuy
Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of ticket that boosts your business profile and your customer happiness. Trying to manage customer c...
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Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017 By: Natalya Bucuy
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!
05/12/2017 By: Natalya Bucuy
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy. It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents can m...
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Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow
05/04/2017 By: Natalya Bucuy
Only a few years ago, online chat was a new feature for website visitors. Customer expectations were low because of dropped chat sessions, lack of responsiveness, and long lag times. And, let̵...
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The Tools You Need to Help Your Customers—Fast
04/27/2017 By: Natalya Bucuy
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before. They want customized, knowledgeable customer service that s...
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Just released: Folder organization of canned content, new shortcuts and more…
04/07/2017 By: Natalya Bucuy
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...
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Introducing Animated GIFs for Live Chat
03/02/2017 By: Natalya Bucuy
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...
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Securely exchange confidential forms—from within a chat session or via email
02/20/2017 By: Natalya Bucuy
Boost Data Security and Success with Secure Forms Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communica...
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