LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Take a Customer Service Challenge You Can’t Lose
12/12/2016 By: Natalya Bucuy
Here’s a challenge where you win—no matter what. It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our...
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How to Keep Your Customer Service Agents Happy
11/28/2016 By: Natalya Bucuy
It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong...
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4 Tips to grow Sales using Live Chat
08/29/2016 By: Natalya Bucuy
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...
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Live Chat is Dead: Long Live the Text!
09/29/2015 By: Natalya Bucuy
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...
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Should you outsource your customer service and sales teams?
09/28/2015 By: Natalya Bucuy
Customer service teams are notoriously major cost centers in any business. Between training people, paying their salaries, and spending countless hours solving customer problems- those numbers start t...
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Are Your Spelling Mistakes Costing You Customers?
12/23/2014 By: Natalya Bucuy
They say you only get one shot at a first impression. In the world of customer service, that first impression often comes in the form of text, and where there’s text- there’s massive spell...
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Managing Email Overload with Mass Ticket Actions
01/20/2014 By: Natalya Bucuy
How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until recently there’s been no easy answer to that question. You can divide ...
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Live Chat Queuing- Balance Agent Workload in Call Centers
09/27/2013 By: Natalya Bucuy
In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. Traditionally, live interactions between call center ag...
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Do I Really Need a Ticket System?
09/18/2013 By: Natalya Bucuy
Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...
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How to turn idle help desk agents into productivity powerhouses
09/18/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...
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