LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Metrics That Matter: Assessing Your Helpdesk Solution
09/11/2012 By: Natalya Bucuy
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...
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How to Adapt Call Center Tactics to Chatting
08/09/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...
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5 tips on motivating your help desk employees – Part 2
11/30/2011 By: Natalya Bucuy
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...
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5 tips on motivating your help desk employees – Part 1
11/25/2011 By: Natalya Bucuy
Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...
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How to increase live chat volume
03/17/2011 By: Natalya Bucuy
Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...
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Tracking and Improving the Effectiveness of the Help Desk
06/17/2010 By: Natalya Bucuy
The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal cust...
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