LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Tag, You’re It! – Win the Customer Service Game with Auto Tagging
10/29/2018 By: Natalya Bucuy
When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...
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Chats by Chat Window and Canned Responses Stats Reports
10/11/2018 By: Natalya Bucuy
Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...
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6 Reasons You Should Let Your Customers Text You
10/04/2018 By: Natalya Bucuy
Your customers want to text! Did you know that LiveHelpNow offers a unique feature that lets your customers text your business landline, and have that conversation routed to a live customer service de...
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NEW: Terminate chats with time delay, automatic messages for idle chat sessions
04/19/2018 By: Natalya Bucuy
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features. Ability to end chat with a time delay. Imagine a chat session where the last...
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What are the Best Trends for Live Chat Apps in 2018?
03/23/2018 By: Natalya Bucuy
When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution to connecting with customers and helping to solve problems. Live chat apps also bui...
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Choosing the right Help Desk Software for Customer Support
03/01/2018 By: Natalya Bucuy
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...
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6 Reasons Why You Need Live Chat Support
02/23/2018 By: Natalya Bucuy
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...
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New report: Tickets by Source
01/10/2018 By: Natalya Bucuy
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...
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Wishes Can Come True with Secure Forms
08/03/2017 By: Natalya Bucuy
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat? Collect orders right within chat window?! Well, wishes sometimes do come true, especially if you co...
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Take the LiveHelpNow Challenge and Kick Start Your Success
07/28/2017 By: Natalya Bucuy
Sometimes a little healthy competition is just what you need to help kick start your success. As you can see, there’s really nothing like victory to put a happy smile on your face. If you want...
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