LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019 By: Natalya Bucuy
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...
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A Tool that Makes a Difference: Ticket Management System
07/10/2019 By: Natalya Bucuy
“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...
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4 Email Support Tips to Up Your Customer Service Game
06/19/2019 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...
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5 Ways to Make Employees – And Customers – Happy!
06/11/2019 By: Natalya Bucuy
Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction. When employees love their jobs, their work performance is better. In turn that makes customers hap...
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20 Ways To Make The Live Chat Experience More Personal
06/06/2019 By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...
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7 tips for boosting your call center’s FCR (First Contact Resolution) rate
05/28/2019 By: Natalya Bucuy
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...
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New: Translate SMS chats, Find untagged chats, Merge tickets
02/04/2019 By: Natalya Bucuy
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...
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AI Suggested Responses: Improving The Customer Experience
01/18/2019 By: Natalya Bucuy
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say improv...
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Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren’t They?
01/14/2019 By: Natalya Bucuy
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...
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How to Make People Like You in 90 Seconds in Online Chat
11/15/2018 By: Natalya Bucuy
In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...
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