LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Top 5 Call Center KPIs to Measure for Success
09/21/2020 By: Natalya Bucuy
You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...
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How to Motivate Contact Center Agents: Lessons From Kindergarten
09/16/2020 By: Natalya Bucuy
What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...
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First Words Matter: Guide to Customer Greetings
09/15/2020 By: Natalya Bucuy
You never get a second chance to make a first impression. Will Rogers was on to something when he said that, and we think the theory applies to customer greetings. For customer service providers, ...
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Major update to LiveHelpNow Challenge. Gamification is here.
08/03/2020 By: Natalya Bucuy
Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...
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Chatbots: The Business Guardian Angel!
01/15/2020 By: Natalya Bucuy
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...
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![Guest Post: Multilingual Customer Support [Infographic]](https://livehelpnow.net/wp-content/uploads/2019/12/multilingual-456774_1280-768x626.png)
Guest Post: Multilingual Customer Support [Infographic]
12/09/2019 By: Natalya Bucuy
“Is it worth investing in multilingual customer support solutions? After all, English is omnipresent globally, and billions of people understand it well. Let’s go with this language for customer s...
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The Pros and Cons of “Live Chat” Support vs. Traditional Phone Support
10/30/2019 By: Natalya Bucuy
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many… Gr...
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Magical Customer Service: Respect Your Customer, Respect Your Team
10/28/2019 By: Natalya Bucuy
As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged and learned that those are polite things to say, we, perhaps, never looked i...
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Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
10/08/2019 By: Natalya Bucuy
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
09/16/2019 By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...
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