LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
What is Good Customer Support: 13 Definitions
03/31/2022 By: Natalya Bucuy
What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...
Know More
How To Build a Successful Customer Support Team From Scratch
02/28/2022 By: Natalya Bucuy
Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busines...
Know More
Customer Acquisition Tactics That Won’t Tick Off Your Current Customers
09/21/2021 By: Natalya Bucuy
If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call. You know, when you get your monthly bill a...
Know More
Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021 By: Natalya Bucuy
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
Know More
Ticket Support System Updates: Omnichanneling Like Crazy
08/31/2021 By: Natalya Bucuy
This summer, we’re omnichanneling like we never omnichanneled before! What the heck does that mean? It means we are making it easier for your customers to reach you in as many ways as they wish....
Know More
Self-Service Galore: LiveHelpNow Introduces Customer Support Portal
08/30/2021 By: Natalya Bucuy
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...
Know More
Showing Empathy Through Online Communications Can Win Customers (and Awards)
03/23/2021 By: Natalya Bucuy
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...
Know More
Guest Post: Balance Between Automation and Live Customer Support
12/21/2020 By: Natalya Bucuy
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...
Know More
5 Tips to Manage Increased Holiday Traffic
11/20/2020 By: Natalya Bucuy
As much as we’re all looking forward to the year 2020 to end, it’s not over until the clock strikes midnight. Until then we still have some work to do. Holiday season is upon us and, as ever...
Know More
Customer Service Agent Burnout: Pandemic and Beyond
11/06/2020 By: Natalya Bucuy
Oh, the year 2020…It will definitely go into history books as…well, something. Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...
Know More
