LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
7 Essential Customer Service Communication Skills
05/17/2023       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
“Thank you for Your Patience” To Use or Not to Use
05/16/2023       By: Natalya Bucuy
Introduction “Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As F...
3 Difficult Customer Examples and Solutions
05/08/2023       By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...
AI in Customer Service Makes Advancing Steps
04/20/2023       By: Natalya Bucuy
Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about th...
30 Texting Statistics that Show the Power of Connection with Customers
02/27/2023       By: Natalya Bucuy
Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...
SMS Chatbots: Complete Guide with Tips and Examples
02/13/2023       By: Natalya Bucuy
What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communication. ...
15 Live Chat Benefits for Businesses of Any Size
02/01/2023       By: Natalya Bucuy
In 2023, live chat software is a must for any business. Why? Because live chat benefits are endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would in...
Software Features: LiveHelpNow 2022 Year in Review
12/15/2022       By: Natalya Bucuy
From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...
How to Grow Your eCommerce through Live Support
08/22/2022       By: Carl Torrence
Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark. But the conversion rate isn’t. What does this say about your audience...
Keeping Team Vibe While Handling Customer Complaints
08/17/2022       By: Natalya Bucuy
Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...