LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Sorry for the Inconvenience: Apology in Customer Service
05/31/2023 By: Brandon Stillwell
If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...
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A Complete Guide to Enterprise Chatbots
05/30/2023 By: Robert Friedman
More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is ...
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12 Ways that Healthcare Chatbots are Improving Medicine
05/26/2023 By: Robert Friedman
The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help reso...
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7 Essential Customer Service Communication Skills
05/17/2023 By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
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“Thank you for Your Patience” To Use or Not to Use
05/16/2023 By: Natalya Bucuy
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roo...
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3 Difficult Customer Examples and Solutions
05/08/2023 By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...
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AI in Customer Service Makes Advancing Steps
04/20/2023 By: Natalya Bucuy
Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about th...
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30 Texting Statistics that Show the Power of Connection with Customers
02/27/2023 By: Natalya Bucuy
Text. Your. Customers. If this concept makes you pause and ask why you have come to the right place. Recent texting statistics show that texting is no longer a purely personal communication channel. C...
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SMS Chatbots: Complete Guide with Tips and Examples
02/13/2023 By: Natalya Bucuy
What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communication. ...
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15 Live Chat Benefits for Businesses of Any Size
02/01/2023 By: Natalya Bucuy
In 2023, live chat software is a must for any business. Why? Because live chat benefits are endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would in...
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