LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Top 3 Reasons Your FCR Rates are Down
10/30/2020 By: Natalya Bucuy
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom. Or, better yet, your customers. According to HubSpot r...
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4 Signs that a Contact Center is Failing (And How to Fix It)
10/08/2020 By: Natalya Bucuy
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...
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Best Practices for Remote Contact Centers in 2020
09/25/2020 By: Natalya Bucuy
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...
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Top 5 Call Center KPIs to Measure for Success
09/21/2020 By: Natalya Bucuy
You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...
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How to Motivate Contact Center Agents: Lessons From Kindergarten
09/16/2020 By: Natalya Bucuy
What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...
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First Words Matter: Guide to Customer Greetings
09/15/2020 By: Natalya Bucuy
You never get a second chance to make a first impression. Will Rogers was on to something when he said that, and we think the theory applies to customer greetings. For customer service providers, ...
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Six Ways to Make Your Customer Service Agents Love Their Jobs
09/16/2019 By: Natalya Bucuy
It’s not a secret that happy employees make happy customers. When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...
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How Swanson Health Delivered Superior Customer Service During 137% Growth in Chats
08/14/2019 By: Natalya Bucuy
For nearly 50 years, Swanson Health has been committed to delivering “wellness solutions that help people live simply healthier together.” They’ve also been committed to engaging with their cust...
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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat
07/16/2019 By: Natalya Bucuy
Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years. According to their website, whether the CPAP...
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019 By: Natalya Bucuy
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...
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