LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
7 tips for boosting your call center’s FCR (First Contact Resolution) rate
05/28/2019 By: Natalya Bucuy
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...
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Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just Plain Dumb?
03/15/2019 By: Natalya Bucuy
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...
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AI Suggested Responses: Improving The Customer Experience
01/18/2019 By: Natalya Bucuy
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say improv...
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Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren’t They?
01/14/2019 By: Natalya Bucuy
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...
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Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch
10/25/2018 By: Natalya Bucuy
Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You...
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8 Ways to Build Customer Loyalty That Do Not Resort to Hypnosis (and One That Does!)
10/16/2018 By: Natalya Bucuy
Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...
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How to Improve Trust with Customer Support Software
04/30/2018 By: Natalya Bucuy
A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...
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Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service
04/16/2018 By: Natalya Bucuy
Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...
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Choosing the right Help Desk Software for Customer Support
03/01/2018 By: Natalya Bucuy
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...
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6 Reasons Why You Need Live Chat Support
02/23/2018 By: Natalya Bucuy
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...
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