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LiveHelpNow - Customer Support Blog

Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.

Are you losing customers and bleeding profits?

05/12/2011       By: Natalya Bucuy

If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...

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How to increase live chat volume

03/17/2011       By: Natalya Bucuy

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...

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The Pros and Cons of Outsourcing Customer Service

06/11/2010       By: Natalya Bucuy

Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to hold down costs in a time of economic difficulties. The de...

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