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Is the FAQ on your site really helping customers?

12/04/2011       By: Natalya Bucuy

You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...

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5 tips on motivating your help desk employees – Part 2

11/30/2011       By: Natalya Bucuy

This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...

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5 tips on motivating your help desk employees – Part 1

11/25/2011       By: Natalya Bucuy

Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...

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5 customer service communication mistakes that can kill your business

11/20/2011       By: Natalya Bucuy

If you are running a business, you will never be able to compete on prices or range of services and products offered. There will always be someone else who can sell more stuff at cheaper rates than yo...

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LiveHelpNow speaks Greek and now so can you!

09/12/2011       By: Natalya Bucuy

The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...

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Sell baby sell – customer service and lead generation, redefined

08/21/2011       By: Natalya Bucuy

The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the s...

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Are you missing your 3 am phone call?

07/15/2011       By: Natalya Bucuy

By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...

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How to slash thousands of dollars from customer service budgets..

06/11/2011       By: Natalya Bucuy

and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...

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LiveHelpNow sponsors The Dreyfuss Initiative

06/10/2011       By: Natalya Bucuy

Friday, June 10, 2011 Lovely Alena & Richard Dreyfuss Richard & us. Awesome! Finally setup for the event, smiles ...

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Customer email management giving you nightmares? Here’s your shining knight

05/25/2011       By: Natalya Bucuy

The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three d...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support