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LiveHelpNow - Blog

LiveHelpNow releases integral “Chat Button” and “HelpOut Tab” plugins

04/30/2013       By: Natalya Bucuy

New Arrivals LiveHelpNow is announcing the release of two highly anticipated plugins for websites built with content managers, the “Chat Button” and the “HelpOut Tab.” LiveHelpNow’s Chat But...

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Knowledge Base article editor & Ticket system notifications get a facelift

03/04/2013       By: Natalya Bucuy

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able to create ‘private’ tickets that are never visible to customer...

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Close the loop: Turn customer feedback into customer insight

02/14/2013       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand in ...

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Track customer calls and expand your knowledge

02/04/2013       By: Natalya Bucuy

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get great customer feedback. We’ve just added a ‘rec...

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View visits by internet service provider and get more leads

01/28/2013       By: Natalya Bucuy

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing...

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5 Ways to optimize your website for mobile customer support

01/18/2013       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...

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Android App for the Live Chat System

01/11/2013       By: Natalya Bucuy

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the pa...

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Personalize canned messages & transfer chats with a whisper

01/10/2013       By: Natalya Bucuy

Sending pre-written messages while you chat is a great way to save time and allow yourself the freedom to multitask, but using too many can create a disconnect between you and the customer. We’ve re...

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Track customer conversations with chat & ticket tagging

12/28/2012       By: Natalya Bucuy

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t it be nice to quickly pick the golden nuggets out of each conversation? Rather than wad...

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Season’s Greetings from LiveHelpNow

12/26/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service strategies, best practices and more in t...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support