LiveHelpNow - Blog
Search Chat History- Gain new insights into past chats
12/16/2013       By: Natalya Bucuy
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more relevant customer information in your call history. Read on for more details...
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Avoid Nightmare Holiday Customer Service
12/12/2013       By: Natalya Bucuy
Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for ...
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TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
12/05/2013       By: Natalya Bucuy
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...
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Brand Blunders: Cautionary Tales & Lessons Learned
11/20/2013       By: Natalya Bucuy
At some point, every brand will find themselves in a less than desirable place publicly. It happens. Whether it’s an accidental offensive public statement or a vocal customer who spreads stories of...
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Live Chat Queuing- Balance Agent Workload in Call Centers
09/27/2013       By: Natalya Bucuy
In the fast-paced environment of a modern call center, the efficient use of time is the key to both happy customers and satisfied management. Traditionally, live interactions between call center ag...
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Do I Really Need a Ticket System?
09/18/2013       By: Natalya Bucuy
Image courtesy of Stuart Miles / FreeDigitalPhotos.net How many times have you come in on a Monday morning, checked your email, and then instantly wanted to go crawl back in bed after seeing tons and ...
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Softwareadvice.com surveys customer service software buyers
08/22/2013       By: Natalya Bucuy
Software Advice’s customer service investigator blog recently published the results of an in-depth survey targeting hundreds of customer support managers, IT directors and other customer servi...
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Why Mobile Chat May be the Best Thing to Ever Happen to You
08/20/2013       By: Natalya Bucuy
One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional,...
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Open a streaming API of your live chat data
07/30/2013       By: Natalya Bucuy
Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for you sent instantly to your contact management system? Ev...
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Talk business to me: Why a real phone conversation can trump a cold email
07/24/2013       By: Natalya Bucuy
Image courtesy of stockimages / FreeDigitalPhotos.net How many times have you found your inbox cluttered with messages from various businesses that you don’t care to read? How many times have you fo...
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