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7 ways you can stop customers from getting buyer’s remorse

03/26/2012       By: Natalya Bucuy

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, colleague...

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iPhone App for the Live Chat System

03/21/2012       By: Natalya Bucuy

Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...

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6 smart and cost effective strategies for getting loyal customers

02/07/2012       By: Natalya Bucuy

A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second purchase that you can make 100% on your profit margin.In some sectors, compan...

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Live Chat Tagging – How to get detailed information about the content of your chat traffic

02/06/2012       By: Natalya Bucuy

Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...

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Tired of seeing ‘You’ or ‘Visitor’ instead of your customer’s name in chat?

02/06/2012       By: Natalya Bucuy

Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...

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The LiveHelpNow live chat window – Designed with your brand in mind

02/06/2012       By: Natalya Bucuy

The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...

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5 principles that make multitasking with live chat easier

01/31/2012       By: Natalya Bucuy

  Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...

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Are talkative customers clogging up the phone lines?

01/09/2012       By: Natalya Bucuy

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...

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5 strategies to transform your live chat service into a sales channel

01/04/2012       By: Natalya Bucuy

Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor on a site real time can boost conversions. But merely installing a chat sof...

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6 things service reps should do when an angry customer calls

12/14/2011       By: Natalya Bucuy

When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...

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- Joel Levin, VP of Support