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Live Chat Software and SEO

01/19/2011       By: Bleron

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...

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How cloud computing and live chat software foster better customer relationships

01/13/2011       By: Bleron

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...

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Tracking and Improving the Effectiveness of the Help Desk

06/17/2010       By: Bleron

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal cust...

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The Pros and Cons of Outsourcing Customer Service

06/11/2010       By: Bleron

Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to hold down costs in a time of economic difficulties. The de...

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The Art of Excellent Customer Service

06/09/2010       By: Bleron

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the responsi...

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Live chat implementation- 6 steps for success

03/16/2010       By: Bleron

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service...

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Increase Online Sales

03/13/2010       By: Bleron

Timing is everything Regardless of industry, the timing of the right sales pitch at the right time will move a customer towards the desired action. Of course this is over simplified, but it is true. M...

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How to increase website traffic and how to convert it with SEO

03/02/2010       By: Bleron

There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time consumi...

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Live chat software: enhancing customer relationships with web-based chat

02/06/2010       By: Bleron

When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still need to have that human touch. LiveHelpNow provides a cutting edge solution for ensuring ...

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How can live chat help auto dealers?

01/22/2010       By: Bleron

The latest tactic that car dealerships are using to increase sales and pull in repeat customers is an up close and personal method of communication via the dealership’s web site called “live c...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support