LiveHelpNow - Blog
How call back systems can improve call center effectiveness
09/21/2012 By: Natalya Bucuy
What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when you don...
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How to turn idle help desk agents into productivity powerhouses
09/18/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive...
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Why a good knowledge base can be a game changer for software vendors
09/13/2012 By: Natalya Bucuy
FreeDigitalPhotos.net A knowledge base is not merely something that’s nice to have if you offer software products and services. It’s as crucial as pushing regular updates, incorporating ne...
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Metrics That Matter: Assessing Your Helpdesk Solution
09/11/2012 By: Natalya Bucuy
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to identify problem areas and set concrete, quantifiable goals. But wit...
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Update: GoDaddy outage brings LiveHelpNow down
09/10/2012 By: Natalya Bucuy
Update: GoDaddy services were brought back up at around 5:20 PM ET Today at around 11:00 AM GoDaddy services were brought down supposedly by a hacker attack. LiveHelpNow, unfortunately, hosts their DN...
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Don’t let shopping cart abandonment kill your ecommerce store
09/06/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Wanna know the biggest problem e-commerce sites are dueling with? It’s not inventory, shipping or logistics. It’s shopping cart abandonment (65.23% rate!)...
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Improve Job Satisfaction for Superior Customer Service
09/04/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...
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Topics in Small Business: Disaster Preparedness
08/30/2012 By: Natalya Bucuy
Just yesterday, Hurricane Isaac struck a slow but treacherous path across Louisiana, prompting evacuations and rescues, and robbing about a third of the state’s households of power. The storm could ...
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Why Small Businesses Are Good at Customer Service
08/28/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...
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Four tagging tips to make the most of every chat
08/23/2012 By: Natalya Bucuy
courtesy of freedigitalphotos.net You may already have read about the usefulness of chat tags. With LiveHelpNow’s analytical features, tagging chats let operators track what their customers’ n...
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