LiveHelpNow - Software Tips and Tricks
Master our software and enhance your productivity. Here, we uncover hidden features, shortcuts, and innovative ways to maximize efficiency.
Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track
07/13/2017       By: Natalya Bucuy
Live Chat is all about keeping customers happy and shopping carts full. If a Chat session is going off the rails, Sentiment Analysis from LiveHelpNow helps put you on the right track. Good customer...
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Can It! Save Time with Canned Responses During Your Chat Sessions
06/16/2017       By: Natalya Bucuy
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What is a live chat agent to do? Create canned responses! Canned resp...
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The Tools You Need to Help Your Customers—Fast
04/27/2017       By: Natalya Bucuy
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before. They want customized, knowledgeable customer service that s...
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Just released: Folder organization of canned content, new shortcuts and more…
04/07/2017       By: Natalya Bucuy
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...
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Introducing Animated GIFs for Live Chat
03/02/2017       By: Natalya Bucuy
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...
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Audience overview, tickets by hour and optimized chat session transfer
01/22/2017       By: Natalya Bucuy
Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, repor...
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4 Tips to grow Sales using Live Chat
08/29/2016       By: Natalya Bucuy
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...
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Live Chat is Dead: Long Live the Text!
09/29/2015       By: Natalya Bucuy
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...
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Using E-Mail profiles to personalize outgoing email
04/13/2015       By: Natalya Bucuy
Email forwarding from within our System has been essential for customers to stay up to date with the Status of their Tickets, Track Statistics, and review Chat Transcripts. The benefits have been grea...
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7 Reasons You Should Invest in Knowledgebase Software
12/09/2014       By: Natalya Bucuy
Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...
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