Jan
22

01/22/2017       By: Natalya Bucuy

Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, repor...

Aug
29

08/29/2016       By: Natalya Bucuy

One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customer...

Sep
29

09/29/2015       By: Natalya Bucuy

Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a thing of the past. Have you ever been on a website and needed to ask ...

Apr
13

04/13/2015       By: Natalya Bucuy

Email forwarding from within our System has been essential for customers to stay up to date with the Status of their Tickets, Track Statistics, and review Chat Transcripts. The benefits have been grea...

Dec
09

12/09/2014       By: Natalya Bucuy

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management system (a...

Nov
11

11/11/2014       By: Natalya Bucuy

Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the support emails, web form submissions, and Twitter tweets you receive ...

Sep
26

09/26/2014       By: Natalya Bucuy

You can now search through all the text in your chat history, automate chat greetings, and enable secured chatting on unsecured pages without making code changes. A new beta feature has also been intr...

Sep
10

09/10/2014       By: Natalya Bucuy

We’ve updated the look and feel of the charts and graphs in LiveHelpNow Analytics to make them more accessible & responsive. View & Sort Chat, Ticket, and Call history using multiple ta...

Apr
10

04/10/2014       By: Natalya Bucuy

At LiveHelpNow we pride ourselves on maintaining a private and secure environment for our customers and their data. We employ financial grade security measures in both our hardware and software appli...

Feb
27

02/27/2014       By: Natalya Bucuy

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name of the operator that is working on the ticket in the status updates custome...