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LiveHelpNow - Customer Support Blog

Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.

Improve Job Satisfaction for Superior Customer Service

09/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...

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Why Small Businesses Are Good at Customer Service

08/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...

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How to Adapt Call Center Tactics to Chatting

08/09/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...

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How Colleges Can Benefit from Live Chat

07/31/2012       By: Natalya Bucuy

Courtesy of freedigitalphotos.net When it comes to college, the competition is stiffer than ever. Applicants take on multiple high-level courses and extracurriculars in hopes of beating out millions o...

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Google Adwords put live chat front and center, so should you do the same?

07/24/2012       By: Natalya Bucuy

You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...

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7 ways to speed up customer service and reduce churn

07/10/2012       By: Natalya Bucuy

Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped — you will have to fix it as soon as you can. The faster ...

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7 reasons why phones should not be your primary customer service channel

05/15/2012       By: Natalya Bucuy

If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. In many cases, that’s the only support op...

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Provide excellent customer service without wasting time

05/08/2012       By: Natalya Bucuy

With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...

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Are talkative customers clogging up the phone lines?

01/09/2012       By: Natalya Bucuy

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...

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6 things service reps should do when an angry customer calls

12/14/2011       By: Natalya Bucuy

When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support