LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Take a Customer Service Challenge You Can’t Lose
12/12/2016 By: Natalya Bucuy
Here’s a challenge where you win—no matter what. It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our...
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How to Respond to E-Mail Complaints Effectively
05/23/2014 By: Natalya Bucuy
As a commercial business providing any kind of service or product to the general public, you are likely to find that you occasionally get feedback that is less than positive. You might provide fantas...
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Customer Service Cornerstones For Your Online Business
02/18/2014 By: Natalya Bucuy
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running a...
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Avoid Nightmare Holiday Customer Service
12/12/2013 By: Natalya Bucuy
Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared for ...
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TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
12/05/2013 By: Natalya Bucuy
Whether you’ve had an online business for years or you are just getting started, there are endless benefits to adding live chat to your website. We’ve narrowed down the top ten reasons to...
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Why Mobile Chat May be the Best Thing to Ever Happen to You
08/20/2013 By: Natalya Bucuy
One of our proudest features here at LiveHelpNow is our fully functional, user-friendly Live Chat app. It operates on Apple and Android devices, and fills virtually all the holes left by traditional,...
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5 Ways to optimize your website for mobile customer support
01/18/2013 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...
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Industry Focus: Live Chat for Toy Stores
11/28/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Toy stores probably experience most of their business right now, between Thanksgiving and Christmas. With more parents shopping around online before making a purchase...
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Mastering the Sales Funnel: How to Regain Disgruntled Customers
10/25/2012 By: Natalya Bucuy
Maybe you’ve succeeded in walking customers through your funnel step by step. Vetting them, making them happy, and keeping them around. But chances are some of your interactions didn’t go so smoot...
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10 Customer Service Facts You May Not Know
10/02/2012 By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...
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