LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
How to Align Customer Service and Marketing to Boost Sales
01/20/2022 By: Natalya Bucuy
”Oh, I would like to know more about this specific area.” Just a random thought by a person going through your recent marketing campaign. Excellent! The prospect contacts your customer service ...
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7 Tips How to Provide a Great Customer Service with AI Chatbots
01/14/2022 By: Natalya Bucuy
When Weizenbaum invented the first chatbot (named Eliza), he wanted to prove that machines could converse intelligently with humans. He never, however, imagined that brands and organizations would e...
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7 Tips for Small Businesses to Increase Gen Z Brand Loyalty
01/13/2022 By: Natalya Bucuy
Gen Z, the band of tech addicts, social warriors, video-game players, and security seekers, is a challenging target for marketers. Children of Gen Xers and Millenials, this generation spans from the m...
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5 Ways To Boost Customer Experience In The Conversion Phase
01/07/2022 By: Natalya Bucuy
How can a business effectively stay ahead of its competition in an online environment? Of course, there are many answers to that question. But one of them is to address customer experience in the conv...
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How to Navigate Live Chat Cybersecurity
01/03/2022 By: Natalya Bucuy
Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support. It’s ...
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6 Ways to Use Live Chat for Product Launch
12/08/2021 By: Natalya Bucuy
Customers expect immediate answers once they are ready to buy the product. When it comes to online sales, and especially in moments when the product day launch comes, meeting this expectation can be...
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How to Win Back Old Customers: 15 Winback Strategies
11/29/2021 By: Natalya Bucuy
What is one strategy to win back old customers? To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in and ...
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5 Actionable Psychological Tactics to Optimize Conversion Rates
11/24/2021 By: Natalya Bucuy
When you’re running a startup, every conversion is a major victory. But the economic environment is also more competitive than ever before. For many executives, it may even seem like a new compe...
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8 Essential Tools To Help Understand Customers (and Make That Sale)
11/11/2021 By: Jake Rheude
Understanding your customers is the first step towards building lasting, meaningful relationships with them. Given that 86% of online shoppers are ready to spend more on better customer experiences, p...
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The Integral Link Between Employee and Customer Retention
10/21/2021 By: Natalya Bucuy
If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...
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