LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
How to Grow Your eCommerce through Live Support
08/22/2022       By: Carl Torrence
Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark. But the conversion rate isn’t. What does this say about your audience...
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Keeping Team Vibe While Handling Customer Complaints
08/17/2022       By: Natalya Bucuy
Source: Dilbert Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your cust...
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7 Benefits of Live Chat for eCommerce
07/14/2022       By: Abhishek Agarwal
Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support. Live chat is a game-changer for eCo...
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4 Easy Customer Segmentation Tips For Startup Businesses
06/30/2022       By: Arleen Atienza
What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...
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Ticket Management Made Easy for Carolina Biological Supply
06/07/2022       By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...
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11 Surprising Live Chat Statistics And Trends for 2022
06/02/2022       By: Natalya Bucuy
In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...
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The Rise of Customer Science: How Customer Experience Is Changing
05/19/2022       By: Natalya Bucuy
Customer experience has always been a major concern for companies, both large and small. But there’s a new development on the horizon: customer science. Customer science affects customer experiences...
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12 Differences Between Customer Support and Customer Experience
05/14/2022       By: Natalya Bucuy
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and business lea...
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How to use Live Chat for Customer Self-Service
04/29/2022       By: Natalya Bucuy
Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help. But there is no one at the desk, and the customer service lines are constantly busy....
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12 Questions To Ask in a Customer Satisfaction Survey
04/28/2022       By: Natalya Bucuy
What is one question to ask in a customer satisfaction survey? To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...
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