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LiveHelpNow - Customer Experience Blog

LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.

Automatically send customers their chat transcript and invite them to take a survey

06/07/2012       By: Natalya Bucuy

Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...

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7 strategies for getting word of mouth advertising from customers

05/22/2012       By: Natalya Bucuy

A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable....

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Provide excellent customer service without wasting time

05/08/2012       By: Natalya Bucuy

With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...

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Are talkative customers clogging up the phone lines?

01/09/2012       By: Natalya Bucuy

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...

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Is the FAQ on your site really helping customers?

12/04/2011       By: Natalya Bucuy

You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...

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How to slash thousands of dollars from customer service budgets..

06/11/2011       By: Natalya Bucuy

and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...

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Are you losing customers and bleeding profits?

05/12/2011       By: Natalya Bucuy

If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...

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How to increase live chat volume

03/17/2011       By: Natalya Bucuy

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...

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How cloud computing and live chat software foster better customer relationships

01/13/2011       By: Natalya Bucuy

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...

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The Art of Excellent Customer Service

06/09/2010       By: Natalya Bucuy

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the responsi...

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