LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
How to Provide Good Customer Service While Handling Multiple Chats
10/07/2021 By: Natalya Bucuy
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation together....
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3 Situations When a Business Call Is Better than Email
10/05/2021 By: Natalya Bucuy
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests professionally ...
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10 Tips for Personalizing Customer Service Online
09/30/2021 By: Natalya Bucuy
What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...
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Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021 By: Natalya Bucuy
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
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Moments of truth that make or break customer experience
09/09/2021 By: Natalya Bucuy
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale intera...
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7 Smart Strategies to Increase Customer Retention in 2021
09/08/2021 By: Natalya Bucuy
Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...
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Shopping Cart Abandonment: Prevent It, Manage It, Reduce It
08/24/2021 By: Natalya Bucuy
“Why did you leave? What did I do wrong? Is this my fault?! Come back!” What do fishermen and eCommerce business owners have in common? They both know the sentiment of losing what they have be...
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Personalized Customer Service: 6 Ways to Show Customers Love
07/09/2021 By: Natalya Bucuy
Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why,...
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Customer Experience Webinar: From Pre-Purchase to Re-Purchase
07/06/2021 By: Natalya Bucuy
What is more important in business – experience or innovation? The answer is indisputably “both.” When a company has been in business for a while, its teams get to know the industry in and...
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Taking Care Of First Time Customer: From Awareness to Advocacy
06/17/2021 By: Natalya Bucuy
Today’s customers are spoiled. With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...
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